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Scheduled Weekly Hours:

Work Shift:

Summary of Primary Function/General Purpose of Position
The Medical Assistant Apprentice serves in a rigorous apprenticeship program for up to one year and is a multi-skilled clinical professional that provides indirect and/or direct patient care within the scope of practice and in alignment with the standards of excellence and quality. Under the direction of the provider the Medical Assistant Apprentice contributes to the completion of the patients chief complaint (e.g. respirations blood pressure pulse oximetry height weight and temperature) documents patient/family needs participates in planning and implementing care for patients and may administer ordered medications (according to state laws and regulations) (e.g. oral injection topically etc.) within the Medical Assisting scope and state guidelines.

Essential Job Functions

Understands and adheres to the legal responsibilities and requirements within the Medical Assistant role.

Identifies significant changes in patient condition through data collection and reports them to the provider.

Troubleshoots issues and escalate problems to provider direct supervisor or appropriate internal resource.

Demonstrates standards of excellence in care in all interactions for both internal and external customers.

Maintains clinical and administrative skills per the departmental competency guidelines to meet patient care and daily operational needs.

Show patients to examination rooms and prepare them for the physician.

Travels to other facilities for providers or adjusts hours to meet patient care needs as directed by the practice manager as needed.

Maintains a safe and supportive environment by keeping the work area exam rooms and equipment in clean orderly and safe manner ensuring availability and proper functioning of supplies and equipment.

Assists patient and provider with virtual health visits which may include setting up the visit through appropriate platform pre-charting the virtual visit prior to the scheduled appointment contacting the patient to ensure preparedness for the virtual visit troubleshooting virtual visit issues when needed obtaining chief complaint and health maintenance checks medication review and other relevant patient details prior to the actual virtual visit.

Documents in electronic medical records (EMR) accurately and appropriately.

Manages in basket messages in the electronic health record (EHR) under the Providers verbatim instructions.

May perform front desk workflows (i.e. My Chart requests patient registration scheduling phone triage cash handling and check-in/check-out).

Follows up on orders appointments referrals and follow up visits and collects co-pays as needed.

Other duties include but not limited to ordering supplies appropriately tracking referrals labs and diagnostic tests disposing of contaminated supplies etc.

Actively participate in ongoing training per Bon Secours Mercy Health and market recommendations.

This document is not an exhaustive list of all responsibilities skills duties requirements or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor subject to reasonable accommodation.

Licensing/Certification

Medical Assisting certification from one of the following (required within 12 months of start date):

• Certified Medical Assistant (CMA); American Association of Medical Assisting Registered Medical Assistant (RMA); American Medical Technologists Certified Clinical Medical Assistant (CCMA); National Healthcareer Association (NHA); Nationally Registered Certified Medical Assistant (NRCMA); National Association for Health Professionals National Certified Medical Assistant (NCMA); National Center for Competency Testing (NCCT)

• If incumbent is unable to obtain MA certification an Assessment-Based Recognition in Order Entry (ABR-OE) is acceptable (not accepted in the state of South Carolina)

BLS Basic Life Support American Heart Association (preferred upon hire required prior to independent patient care)

Education

High School/GED (required)

Enrollment in an approved Medical Assistant program (required within 30 days employment)

Work Experience

1 year of healthcare or clerical physician practice experience (preferred)

Training
None

Language

None

Patient Population

Adults (18-64 years)

Geriatrics (65 years and older)

Working Conditions

Periods of high stress and fluctuating workloads may occur.

May be exposed to high noise levels and bright lights.

May be exposed to physical altercations and verbal abuse.

May be exposed to adverse weather conditions; cold hot dust wind etc.

May be exposed to limited hazardous substances or body fluids.*

May be exposed to human blood and other potentially infectious materials.*

Intermittent exposure to fumes and odors

May have periods of constant interruptions
General office environment
Required to car travel to off-site locations occasionally in adverse weather conditions

* Individuals in this position are required to exercise universal precautions use personal protective equipment and devices and learn the policies concerning infection control.

Physical Requirements

Physical Demands

Frequency 0% 1-33% 34-66% 67-100%

Lifting/ Carrying (0-50 lbs.) x

Lifting/ Carrying (50-100 lbs.)x

Push/ Pull (0-50 lbs.)x

Push/ Pull (50-100 lbs.)x

Stoop Kneelx

Crawlingx

Climbingx

Balancex

Bendingx

Work Position

Frequency 0% 1-33% 34-66% 67-100%

Sitting x

Walking x

Standing x

Additional Physical Requirements/Hazards

Physical Requirements

Manual dexterity (eye/hand coordination)

Perform shift work

Hear alarms/telephone/audio recordings

Reach above shoulder

Repetitive arm/hand movements

Finger Dexterity

Color Vision

Acuity far

Acuity near

Hazards

Depth perception

Use of Latex products

Exposure to toxic/caustic/chemicals/detergents

Exposure to moving mechanical parts

Exposure to dust/fumes

Exposure to potential electrical shock

Exposure to x ray/electromagnetic energy

Exposure to high pitched noises

Gaseous risk exposure

Skills

Record patients medical history vital statistics or information such as test results in medical records.

Interview patients to obtain medical information and measure their vital signs weight and height.

Prepare and administer medications as directed by a physician.

Collect blood tissue or other laboratory specimens log the specimens and prepare them for testing.

Provide authorized prescription and drug refill information for pharmacies as directed by provider.

Explain treatment procedures medications diets or physicians instructions to patients.

Clean and sterilize instruments and dispose of contaminated supplies.

Perform routine laboratory tests and sample analyses.

Perform general office duties such as answering telephones taking dictation or completing insurance forms.

Successfully completes skills or competency checklists to be able to help physicians examine and treat patients performing such tasks as handing them instruments giving injections removing sutures changing dressings on wounds.

Strong oral and written communication skills

Ability to collaboratively work with patients families and teams within a high-volume environment.

Medical terminology

Attention to detail

Ability to multitask

Ability to use standard office equipment (i.e. computer copier phone fax machine)

MercyHealth is an equal opportunity employer.

Many of our opportunities reward* your hard work with:

• Comprehensive affordable medical dental and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w/AD&D
• Employer contributions to retirement savings plan when eligible
• Paid time off
• Educational Assistance
• And much more

*Benefits offerings vary according to employment status.

Department:

It is our policy to abide by all Federal and State laws as well as the requirements of 41 CFR 60-1.4(a) 60-300.5(a) and 60-741.5(a). Accordingly all applicants will receive consideration for employment without regard to race color national origin religion sex sexual orientation gender identity age genetic information or protected veteran status and will not be discriminated against on the basis of disability. If youd like to view a copy of the affirmative action plan or policy statement for Mercy Health Youngstown Ohio or Bon Secours Franklin Virginia; Petersburg Virginia; and Emporia Virginia which are Affirmative Action and Equal Opportunity Employer please email . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact The Talent Acquisition Team at .