Support Team Phone Executive
Support Team Phone Executive
Posted on :
14-06-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Were looking for people to join our dedicated Phone Support team to specialise in providing exceptional phone based customer support and to ensure that Moneybox continues to be known for taking pride in supporting and delighting both existing and potential customers. We want to go above and beyond wherever we can and ensure that using the service is a great experience.
In the Moneybox Customer Support Team we have different roles and responsibilities. Our team is made up of 40 Executives and 6 Team Leaders we have Executives in the Sunrise Team role the Support Team role and the Phone Team role.
This Phone Team role will suit you if you are passionate about providing exceptional customer service over the phone and are comfortable taking calls consistently throughout your working day.
What youll do
- Interact with current and potential customers primarily through our phone line.
- Work with the wider Operations and Compliance team to ensure a great customer experience.
- Understand how to interact with customers via email or chats where follow ups are required.
- Youll learn some of our key operational tasks to help out our Pensions and Customer Operations teams on these where needed
- Work within an energised and passionate team sharing your knowledge and experiences.
- Look for ways to go above and beyond to make customers happy.
Our Customer Commitment
- Here at Moneybox were here to help our customers turn their money into something greater. That could be helping them to save for what matters invest for their future or buy their first home.
- Whatever their reason for joining us we guarantee a service thats simple and reliable that supports them in achieving their goals and celebrates with them along the way.
- Thats why our commitment to customers is a priority and our customer-facing teams are dedicated to supporting each and every one of them throughout their Moneybox journey.
- We RAISE the bar with our service....
- Relationship:
- We put customers first. We provide swift resolutions and always try to keep conversations with the same person. We celebrate our customers wins and aim to provide an excellent standard of service.
- Advocacy:
- We listen to our customers and advocate for them at each step of their journey. We have established systems to share customer feedback and likewise act on their behalf during testing of new features.
- Integrity:
- We work honestly fairly and with our customers best interests in mind. Where possible we provide extra support to those that may need it especially in cases of accessibility or vulnerability.
- Simplicity:
- We are clear and simple. No complicated jargon just straightforward conversations to make sure you fully understand our products and services.
- Expert App Knowledge:
- We provide the information to help customers achieve their goals. We encourage team learning and development to ensure our customer-facing teams are experts in the app and their fields.
Who you are
- Must have prior experience providing exceptional customer service over the phone consistently throughout your working day.
- Passionate about delivering exceptional customer experiences and building trust-based relationships.
- Empathetic proactive and solution-oriented always prioritising customer needs.
- Strong communicator with the ability to convey complex information clearly and effectively.
- Detail-oriented adaptable and committed to continuous improvement.
- Collaborative and motivated by helping customers succeed and ensuring a seamless experience.
- Working days: Five days per week Monday to Friday. Shifts are 9am - 5:30pm.. Additional overtime hours are also available.
- #LI-CS1
Experience and skills
- Excellent written and spoken English.
- Ability to work well both individually and as part of a team.
- Relevant work experience.
- Good analytical and problem solving skills.
- A high-output do-er with a desire to work in a fast-paced fast-changing scale up environment.
Please read before you apply!
By sending us your application you acknowledge and agree to Moneybox using your personal data as described below.
We collect applicants personal data to manage our recruitment related activities. Consequently we may use your personal data to evaluate your application to select and shortlist applicants to set up and conduct interviews and tests to evaluate and assess the results and as is otherwise needed in the recruitment process generally.
We do not share your personal data with unauthorised third parties. However we may if necessary share your personal data to carefully selected third parties acting on our behalf. This may include transfers to servers and databases outside the country where you provided us with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.
Please note if offered a position the offer is conditional and subject to the receipt of satisfactory pre-employment checks which we will conduct such as criminal record and adverse credit history checks. As a regulated financial business an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role please let us know in advance.
If you are unsuccessful in your application we may keep your details on file so that we can tell you about other suitable vacancies which may be of interest to you when they arise in the future. If you would rather we did not keep your details on file you can contact us at email:
Your application will be subject to criminal record and adverse credit history checks (such as CCJs IVAs and bankruptcy). As a regulated financial business an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role please let us know.
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
