Product Manager, Omnichannel (12 Month Contract)
Product Manager, Omnichannel (12 Month Contract)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Holt Renfrew offers you an inspiring fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands to our commitments to corporate social responsibility you will be inspired every day.
A job at Holt Renfrew offers a competitive total compensation a generous employee discount pension and health & dental benefits tuition assistance and continuous learning and development.
The Product Manager Omnichannel (12 Month Contract) is responsible for identifying business needs and opportunities aligned to Holt Renfrews overall digital roadmap and coordinating all business activities relating to the evaluation development and execution of its prioritized elements. The Manager will work with Digital eCommerce Marketing and Customer Experience leadership to help shape and revise the roadmap leveraging an understanding of the business strategy customer and stakeholder needs market innovation and technology/budgetary constraints.
Specific responsibilities include (but are not limited to) the following:
Serve as a subject matter expert in omnichannel customer experiences products tools and market innovation
Capture and prioritize customer and business user needs related to omnichannel functionalities and products (e.g. web storefront merchandising & associate clienteling tools product content management etc.)
Lead discovery sessions with Business UX and IT/Development teams
Translate identified user needs into use case scenarios user stories and business requirements; including collaborating with stakeholders to define acceptance criteria
Define product strategy and roadmap to ensure timely delivery of committed features and releases by supporting agile sprint planning and prioritization activities
Coordinate user acceptance testing by executing the testing strategy scheduling resources and tracking test performance
Support creation of business cases to validate opportunity for financial benefits and secure funding
Support the identification and evaluation of vendor solutions and make build vs. buy tradeoffs
Leverage google analytics to evaluate feature performance and ensure regular measurement of success
Triage and troubleshoot product issues and user-reported system defects using reporting and tools manage issue from identification to resolution
Perform ongoing data analysis to understand employee & customer interaction and areas of opportunity including user testing
Identify areas for operational process improvements or solution augmentations to streamline processes and enhance the Omnichannel customer experience
Manage or support relationships with third party vendors to ensure operationalization of new products policies and processes and drive integration and coordination with the stores partners and the retail team
Establish and maintain strong customer relationships with internal and external customers managers and staff
The ideal candidate:
Bachelors Degree in technical related field (Sciences Information Systems Technology Engineering) or Business Administration with a focus on technology
Minimum 5-7 years of experience working in Digital Retail or Omnichannel product management or support areas creating innovative customer-facing features; experience in luxury apparel/beauty a strong asset
Experience working in an agile software development environment and familiarity with scrum principles
Experience working in an SAP environment and with SAP tools (e.g. Hybris) a strong asset
Experience working with Jira Google analytics Figma Miro and user testing tools a strong asset
Experience working on project teams with clear deliverables and deadlines
Strong project management and problem-solving skills
Strong analytical and organizational skills
Attention to detail
Strong interpersonal skills
Ability to work independently and multi-task
Adaptable and comfortable with ambiguity and change
Ability to innovate and stretch thinking but ground actions in realities of business
Proficient in Microsoft Office Suite (Word Excel PowerPoint Outlook)
The measures of success:
Delivery of Ecommerce and Omnichannel-enabled sales
Delivery of identified digital products and enhancements on-time on-budget and error-free
Feedback from internal and external clients
Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation please email and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.
Required Experience:
IC
Employment Type
Full-Time
