Elite/Lead Field Service Technician

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Elite/Lead Field Service Technician is responsible for initiating and executing field service activities at customer sites in a safe efficient and professional manner. This role involves working with advanced and complex systems including mechanical electrical and diesel-powered equipment.

The technician will have direct interaction with customers and may be responsible for supporting multiple systems locations or client accounts. This role also includes escalating issues as needed and utilizing appropriate company resources to resolve challenges related to personnel or customer concerns.

Core Responsibilities and Tasks

• Foster and maintain a safe working environment and safety-focused culture throughout the organization

• Properly handle and care for company property

• Work with advanced multi-system and/or complex technical systems

• Proactively troubleshoot mechanical and electrical systems and equipment

• Identify and resolve safety issues involving both company-owned and customer-owned equipment

• May be responsible for supporting multiple systems locations or customer accounts

• Escalate issues as needed and engage appropriate internal resources to resolve personnel or customer concerns

• Provide coaching and training to entry-level technicians

Position Requirements

Formal Education

• High school diploma or GED

• Technical certification degree or industry-specific licenses

• Technical military background preferred

Knowledge & Experience

• Eligibility to obtain a TWIC card

• Eligibility to obtain a CDL Class A or B with applicable endorsements

• 57 years of technical experience preferably in industrial or commercial process water systems

• Proficiency with Microsoft Office and smart devices

• Strong customer service experience

• Demonstrated critical thinking and troubleshooting skills

• Basic knowledge of control systems (e.g. PLCs)

Driving Requirements

• Must be able to operate a company vehicle

• Must meet all driver qualification requirements including:

  • Driver Application for Employment

  • Driver Disclosure and Release

  • Employee Applicant Drug and Alcohol Statement

  • FMCSA Certificate of Awareness

  • Driver Certificate of Violations

  • Driver Statement of On-Duty Hours

  • Successful Road Test

  • Valid drivers license (copy front and back)

  • Current medical certificate

Additional Details

• Must be able to work independently and as part of a team

• Typically works with little to no direct supervision

• Capable of leading coaching and motivating others

Travel Requirements

• Travel up to 50% or more required

What We Offer

Our Total Rewards Program goes beyond base compensation to create a fulfilling work experience and offer competitive benefits including:

• Generous paid time off and holidays

• Comprehensive retirement savings plan

• Customizable health dental and vision insurance (eligible on day one)

• Career development and progression opportunities

• Recognition and rewards programs

• Paid parental leave

• Tuition reimbursement

• Company wellness program

• Employee discount program

Salary range:

Join the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and re-use. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.