Catering and Events Coordinator - Hilton Boston Park Plaza
Catering and Events Coordinator - Hilton Boston Park Plaza
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Job Description
EOE/AA/Disabled/Veterans
What are we looking for
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Minimum Years of Experience: one (1) year guest contact or customer experience.
- Knowledge of the hotel property management systems ()
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality - Were passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - Were leaders in our industry and in our communities.
- Teamwork - Were team players in everything we do.
- Ownership - Were the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The ideal candidate has a minimum of 1-2 years of customer service experience must have a flexible schedule and is proficient with excel and outlook functions.
Shift Pattern: Monday-Friday 8:30AM - 5PM
Pay Rate: $28 per hour
The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:
- Access to your pay when you need it through DailyPay
- Medical Insurance Coverage for you and your family
- Mental health resources including Employee Assistance Program
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel program: 100 nights of discounted travel
- Parental leave to support new parents
- Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including: college degrees and professional certifications*
- 401K plan and company match to help save for your retirement
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What will I be doing
Specifically your essential functions will be to perform the following tasks to the highest standards:
- To organize plan and prioritize your duties by developing plans and goals.
- Timely communication to internal and external clients via telephone email written documents or in person.
- Handling phone calls e-mails and greeting clients for Catering and Events in a professional courteous manner.
- Inputting programs in booking systems managing VIP guest arrangements and coordinating site visits.
- Creating and communication of documents including but not limited to BEOs group resumes post event reports menus diagrams/floor plans.
- Working with affiliate groups.
- Assist with clients and deliver on the clients expectations.
- Demonstrate knowledge of job systems products booking systems and processes.
- Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution for the client.
- Ensure high quality service by communicating and assisting others to understand the guest needs.
- Participate in customer site inspections and assist with the sales process as necessary.
- Other duties as necessary based on business needs
- Regular attendance
Required Experience:
IC
Employment Type
Full-Time
