Information Management Officer

D

Non Family with Residential LocationNon Family with Residential LocationDanger Pay

Budapest Hungary

PR3

Professional

Reason

Regular > Regular Assignment

July 3 2025

Information Management Officer

Organizational Setting and Work Relationships

The UNHCR Data Transformation Strategy 2020-2025 envisions that by 2025 UNHCR becomes a trusted leader on data and information related to refugees and other forcibly displaced and stateless persons thereby enabling actions to protect and to empower forcibly displaced and stateless persons. The Strategy stipulates investing in four complementary priority areas: data management and governance; information systems; capacities and skill development; and culture for evidence-informed decision-making. The strategy envisages data and information management functions in UNHCR carried out in a complementary and inter-linked manner between Headquarters Divisions and Services Regional Bureaux Country Operations and key external partners includingforcibly displaced and stateless persons.

Under the direct supervision of the (Snr) DIMA Coordinator/Deputy Director/Head of Service/Representative/Senior IMO or other designated manager the Information Management Officer is responsible for coordinating and supporting data and information management activities in the relevant offices as well as supporting and overseeing data and information management activities in the relevant country and regional offices.

They are either part of or responsible for leading and motivating a team of data and information management staff in the regional office (depending on regional office configuration); to ensure coordination among staff working on information and data management activities in the regional office; and to function as the liaison with Headquarters on data related issues.

Information and data management staff are responsible for coordinating planning and delivering on data and information activities for all UNHCR operational contexts responses and populations of concern including providing coordination and leadership in partnerships on data with all stakeholders - including forcibly displaced and stateless persons. They serve the entirety of UNHCR staff and activities including protection programme operations external relations and executive management for evidence-informed planning advocacy and coordination. They are key in ensuring multi-stakeholder multi-sector and multi-country activities are provided with robust and meaningful data and information to support planning funding and advocacy efforts. This includes both internal and external assessments regional and country-based planning and monitoring activities such as the COPs CRRF RRPs HNOs HRPs and Cluster Plans.

Information and data management covers the assessment design implementation and evaluation of data and statistical related activities. This includes assessment of the information landscape; definition of information and data needs; design of data and information activities including data collection analysis storage and dissemination; implementation of data and information management activities; and monitoring and evaluation of data management activities. The focus is largely operational and protection data along with financial and HR data related to assessment planning monitoring and evaluation. This is the data information and analysis needed to deliver robust and comprehensive assessments and evaluations and to support results-based planning monitoring and reporting implemented by UNHCR and by its partners.

Depending on if they are located in HQ regional or country offices the role of the data and information management staff is to provide the necessary quality assurance and technical support for the full range of the data and information management and analysis activities to countries and regional offices; to ensure these process are in accordance with technical standards for data and information management; and to undertake regional or country data and information management (definition collection analysis storage and dissemination) activities. In addition they are responsible for coordinating HQ and external support to the country and regional offices to liaise with relevant bodies on relevant data and statistical matters; to monitor the quality of data and information management activities in country/regional or HQ; to design and implement global regional or country-based data strategies and systems; to ensure data and information activities are implemented in accordance with data privacy policies global data sharing agreements and data protection regulations; to communicate the status value and importance of data; to provide the data information and analysis needed for global analysis; and to identify risks and opportunities based on insights derived from data.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities in line with the regulatory framework of UNHCR which includes the UN Charter UN Staff Regulations and Rules UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition staff members are required to discharge their responsibilities in a manner consistent with the core functional cross-functional and managerial competencies and UNHCRs core values of professionalism integrity and respect for diversity.

Duties

Coordinate data and information management activities at the Country /Regional/Global level:
- Participate in the relevant data and information management team and activities.
- Contribute to the design and implement data strategies and systems.
- Assist the data team and others communicate the status value and importance of data.
- Support the collection storage management and protection of data in the region/country or at the global level.
- Support consolidation of data systems including the interoperability of operational data and systems.
- Ensure consistency of data and results for country global and regional analysis including cross border analysis and response.
- Identify risks and opportunities based on insights derived from data.
- Support the coordination with HQ external and internal partners on data and information management efforts and mechanisms including OCHA IOM regional economic commissions and other institutions with statistical or data interests UNICEF and WFP.
- Lead or take part the relevant IM networks (internal and external) on refugee IDP stateless and related issues.
- Improve data quality in the region/county or globally through field support capacity building monitoring and feedback.
- Support data security data protection and responsible data-sharing.

Support offices with data and information management support (if Global or Regional):
- Provide technical guidance on methodologies and support for data management activities such as surveys secondary data reviews targeting and vulnerability assessments indicator definition population estimation profiling statistical analysis predictive analytics big data international recommendations GIS data visualisation maps official statistics and other data and information management activities.
- Support the analysis of primary and secondary data for interpretation and evidence-informed decision making.
- Support the monitoring of data and information management activities in the relevant offices for integrity veracity reliability and credibility and compliance with policies.
- Document needs and capacities for data management activities.
- Provide technical and training support to operations.
- Support assessments and situational analysis process with analytical frameworks data collection and analysis (standards methodologies).
- Support planning process (standards methodologies) quality assurance and technical advice on Theories of Change and indicators as well as with data and statistical analysis
- Support monitoring by providing quality assurance and technical advice to the monitoring methodologies data collection and analysis.
- Review and assess country or region-specific data systems and needs; provide recommendations for solutions.
- Undertake data and information management activities:
- Lead and undertake data management activities (definition of needs data collection analysis storage and dissemination)
- Lead and undertake geospatial analysis statistical analysis targeting surveys indicator definition and other data management activities.
- Consolidate data and information for analysis.
- Support analysis for comparative country regional and global analysis including political and socio-economic trends.
- Take part in planning processes (COPs regional RRP regional migration response plans etc.).
- Support cross-country assessment and situational analysis such as in regional RRP situation.
- Undertake the analysis of trends concerning changes at the outcome and impact levels.
- Develop information management products such as indicators templates maps and dashboards.
- Help ensure data is curated and stored in data registries and libraries in accordance with standards.
- Provide population movement tracking systems and other population data systems
- Support solutions for meeting communication with communities information and data needs.

Work in close collaboration with:
- All staff to further data literacy and assist in interpretation the data.
- Registration staff regarding the use of individual and personally identifiable data collected or managed by UNHCR.
- Programme staff on the data and information aspects of assessment targeting and monitoring (three most data driven aspects of the OMC).
- Cluster coordinators and partners on data and information needs in UNHCR-led cluster operations including HNO and HRP processes.
- Inter-agency staff on the development coordination and monitoring of responses plans.
- Protection staff on the design implementation and analysis of protection and case monitoring systems.
- Operations coordinators and reporting officers on the design and delivery of data and information management products for internal and external consumption.
- Sectors technical experts on the methodologies formats storage and dissemination of sectoral data and information including cross sector analysis.
- Senior management to understand and serve their information and knowledge needs.
- Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks issues and concerns to a supervisor or to relevant functional colleague(s).
- Perform other related duties as required.

Minimum Qualifications
Education & Professional Work Experience
Years of Experience / Degree Level
For P3/NOC - 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree

Field(s) of Education
Social Science; Statistics; Information Management;
Physical Science; Economics; Data Science;
Geography GIS; Engineering;
Demography Computer Science;

or other relevant field;

Certificates and/or Licenses
Not specified

Relevant Job Experience
Essential
5 years in data or statistical field 3 years in international context and/or humanitarian or development situation. Experience with data sharing data management and data analysis to support policy formulation and implementation.

Desirable
Knowledge of national and international statistical systems; knowledge of international protection human rights and international humanitarian law; experience in data collection and analysis in field situations; knowledge of GIS and geospatial systems and techniques.

Functional Skills
DM-ArcGIS (Geographic Information System)
DM-Data Collection and Analysis
DM-Data collection methodologies
IM-Statistics Analysis
DM-Data Management
DM-Database Design & Development
DM-Metadata Creation & Management
DM-Open Source Software & Data
DM-Population census and econometrics
DM-Protection Data Management Systems
DM-Cartographic Skills
SP-Design tools such as Global Positioning System (GPS)
CL-Cluster Information Management Tools Resources and Approaches
PG-Needs Assessment and Response Analysis
DM-Data governance quality assurance and preservation
DM-Development of and revision of data standards
DM-Data Interoperability
DM-Data science methodologies
DM-Qualitative data analysis
DM-Quantitative data analysis
(Functional Skills marked with an asterisk* are essential)

Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively contribute towards a working environment where each person feels safe and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse harassment including sexual harassment sexism gender inequality discrimination and abuse of power.

As individuals and as managers all must be proactive in preventing and responding to inappropriate conduct support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening shortlisting and selection of candidates.

The incumbent will lead the systems team responsible for providing technical support on corporate and locally developed applications including ProGres Cash Assist RAIS and SIDAR (Shelter Information Damage and Response).

They should possess in-depth knowledge and hands-on experience with Cash Assistance UNHCRs financial management system for delivering cash assistance as well as strong expertise in data management and technical support on core systems such as ProGres and RAIS.

Demonstrated experience in supervising teams and fostering effective collaboration is essential. The ideal candidate is expected to be a proactive team playerforward-looking solutions-oriented and committed to responsibility and accountability.

A key focus of this role is to strengthen the teams capacity to automate data management processes by leveraging modern technologies and emerging trends in application development. Hands-on experience with AngularJS MS SQL Server .NET HTML and CSS is considered a strong asset.

Operational context

Occupational Safety and Health Considerations:

To view occupational safety and health considerations for this duty station please visit this link: of Position:

The United Nations High Commissioner for Refugees (UNHCR) has been present in Ukraine since 1994 and substantially increased its presence and response after the full-scale invasion of Ukraine in February 2022. The geographical presence within Ukraine has significatively expanded to deliver the emergency response. The country office is located in the capital Kyiv and sub- and field offices are currently located in Dnipro Kyiv Lviv Odesa and Kharkiv.

The war in Ukraine has caused death and suffering on a dramatic scale. In 2025 more than 12.7 million people are in urgent need of humanitarian assistance and protection according to the 2025 Humanitarian Needs and Response Plan. Some 3.7 million people are internally displaced while around 6.8 million refugees from Ukraine are recorded across Europe and beyond. Some 75000 people including some of the most vulnerable notable older people and people with disabilities live in collective sites spread across the country. Ukraine also hosts asylum-seekers and refugees and is home to thousands of people who are stateless or at risk of statelessness.

The massive destruction of civilian infrastructure with the energy sector being particularly targeted has made life extremely challenging for millions of people who have lost their homes and livelihoods and has severely disrupted access to electricity water heating as well as critical services including healthcare education and social protection services. Humanitarian access continues to be hampered particularly in frontline areas as well as to areas under temporary occupation of the Russian Federation. Civilians remain exposed to serious risks to their physical security and integrity particularly in eastern and southern regions of Ukraine. The risk of GBV including sexual violence continues to prevail alongside family separations loss of housing and properties as well as identity and civil documentation. Populations displaced or otherwise affected by the war live in situations of deprivation following the loss or damage of their housing loss of income and often become dependent on an overstretched social protection system.

The Government of Ukraine maintains a strong lead role in responding to the needs of its population and UNHCR supports the Government and its central and local institutions to provide protection shelter/housing cash and in-kind assistance to displaced and other people impacted by the war. Currently UNHCR has MOUs with five-line ministries the First Ladys foundation as well as the Office of the Ombudsman 19 regional state administrations and agreements with 14 partners to deliver assistance and support the localization of the response.

Under the leadership of the UN Humanitarian Coordinator UNHCR operates as part of the Inter-agency humanitarian response working in close coordination with local authorities and humanitarian partners. UNHCR is leading three clusters - Protection Shelter and NFIs and CCCM. The strategic orientation of UNHCRs response is to reach people particularly those with specific vulnerabilities who remain in frontline and heavily affected areas with immediate relief while supporting displaced people and those who have remained in their homes or returned with protection advice housing support livelihoods advice and cash assistance to enable their recovery and attainment of durable solutions.

Protection needs to be truly at the center of this response as the highest critical needs of the population caused by the international armed conflict are in the area of protection. Since Ukraine is a highly sophisticated country with a strong government leadership and well-established administrative social protection and digital systems it is essential to design and deliver UNHCRs protection programs in a way which simultaneously addresses immediate needs and supports the further development of sustainable and inclusive national protection systems.

With the EU having voted to confirm Ukraines accession to the EU at the end of 2023 Ukraine will also embark on a series of substantial and long-term reforms in numerous sectors including justice and home affairs which presents an opportunity to contribute to strengthened and more inclusive protection asylum and statelessness reduction systems. Working closely with government authorities local community representatives and partners from the embassies UN civil society and international financial institutions amongst others is thus key to ensuring that UNHCRs response is closely aligned with and complementary of national and local strategies and recovery plans.

As the war continues new urgent humanitarian needs are created every day alongside protracted ones and peoples and communities efforts to recover and rebuild their lives in war-torn communities. Among the IDPs and refugees from Ukraine the majority express a hope and desire to return to their homes as soon as the security situation allows. The protection needs of the population thus need to be analyzed and addressed both from a humanitarian as well as from an early recovery and durable solutions perspective with UNHCR playing a leading role in this work.

The IMO will be part of IM unit and will lead the systems team providing technical support for corporate and locally developed applications such as ProGres Cash Assist RAIS and SIDAR (Shelter Information Damage and Response). The incumbent will collaborate closely with the Shelter and NFI Cluster to oversee technical support for application maintenance future developments data management data collection and consolidation dashboard creation and produce advanced analytics to support the planning and response activities.

As the Team Lead the incumbent will provide direction and leadership to the application management team fostering a collaborative and productive team environment and discussing progress challenges and solutions. This role includes overseeing the development testing and deployment of locally developed applications ensuring they are maintained and updated according to organizational needs while implementing best practices for software development and maintenance. Additionally the incumbent will plan execute and monitor application development projects ensuring they are completed on time and within scope and assess project risks and issues and provide timely resolutions.

The incumbent is expected to play a key role in strengthening the teams support in automating various data management processes by making use of latest technologies and trends in application development. Providing technical guidance and support to the team will ensure they are well-equipped to implement these advancements by adhering to industry standards and best practices to align with current technological benchmarks.

Living and Working Conditions:

Ukraine is currently designated as a non-family country location with Dnipro and Kharkiv classified as E duty stations and Odesa as a D duty station with 4-week R&R cycle whereas Kyiv and Lviv are classified as D duty station with 6-week RR Cycle and Budapest being a designated R&R location for all duty stations. English is not widely spoken access to hard currency is possible from local banks (rents are normally paid in USD). International staff rent private apartments in the cities of their duty stations.

The quality of life is of average European standard with relatively solid infrastructure. However the volatile security situation which includes frequent missile and drone attacks that trigger air raid alarms requiring immediate move to the shelters (frequently during nights) affects the living and working environment on everyday basis resulting with sleep deprivation high levels of stress affecting the staff welfare and wellbeing. In addition due to massive attacks on the countrys critical infrastructure there are frequent and prolonged electricity power cuts coupled with lack of generators in private multistorey buildings and apartments which may also affect elevators heating water and possible sewage systems leading to an overall unpredictable and at times difficult living situation especially in winter.

Due to the state of war there is a country wide curfew in place from 00:00-05:00 every day. Also all airports are closed and air-traffic is not available resulting in travel within and in and out from/to Ukraine being done mainly by car and local trains supported by official shuttle for Poland and Moldova border crossing. Average train ride combined with shuttle by road from Kyiv to Poland Hungary or Moldova airports ranges from 11-17 hours with train tickets selling very quickly. Movement between different locations within and outside Ukraine is not allowed during workdays and weekends/public holidays unless there is a specific approval from the Agency Representative.

Security

The international armed conflict in Ukraine is ongoing and the Russian Federation Armed Forces temporarily occupy parts of Donetsk Luhansk Kherson and Zaporizhzhia regions. The frontline is the primary area of kinetic military operations particularly in the eastern and southeastern regions and north of Kharkiv. Cruise missiles ballistic missiles aero-ballistic missiles and unmanned aerial vehicles (UAVs) have been targeting vital civilian and military sites including airports since the start of the invasion. As a result commercial air travel is suspended and vehicles and trains are the only modes of transportation. Since 2023 there has been an increase in attacks targeting civilian infrastructure throughout the country.

Whilst the UN has not been targeted directly the threat of collateral damage continues to remain in place with cases of UNHCR IPs reporting collateral damages and several humanitarian workers recorded as been killed and injured since the start of the full-scale invasion. The UN Security Management System (UNSMS) applies a comprehensive Security Risk Management (SRM) process to identify security threats and evaluate risk levels. The security risk levels are regularly reviewed. Currently the most significant threats and hazards are associated with the international armed conflict with current risk levels ranging from high to Very High or Unacceptable in areas with ongoing hostilities.

This has resulted in a decrease of humanitarian space making it difficult and sometimes impossible to access people in need in frontline areas. When assessing risk levels the security personnel and the UNHCR Representative as part of the countrys Security Management Team adhere to the SRM process as defined by the UNSMS. In general the projected risk level in all three SRM areas where the UN/HCR operates is High.

Therefore applicants for positions in Ukraine should be prepared to work in a highly dynamic security environment where unexpected events occur frequently. Air raids are common and staff may be required to work from bunkers or underground car parks metro stations and other locations for extended periods. Power and water outages are to be expected and will make life more challenging during the winter months. Depending on the evolution of the war disruptions to public services such as shops banks and restaurants may occur. Curfews are in place throughout the country and mission travel must be authorized by the Representative or designated managers subject to the completion of mandatory BSAFE SSAFE and IFAK training and security clearance procedures. Private trips within the country are prohibited for international staff.

The Field Security Unit works closely with UNDSS and other interlocutors of the UNSMS to ensure that program activities can be implemented within the acceptable level of risk by following the required measures and procedures set up and approved by the Designated Official. Due to the countrys evolving operational and security environment UNHCR needs to maintain strong security contingency preparedness supporting its mandate of providing protection and assistance to people in need.

Additional Qualifications

Skills

CL-Cluster Information Management Tools Resources and Approaches DM-ArcGIS (Geographic Information System) DM-Cartographic Skills DM-Database Design & Development DM-Data Collection and Analysis DM-Data collection methodologies DM-Data governance quality assurance and preservation DM-Data Interoperability DM-Data Management DM-Data science methodologies DM-Development of and revision of data standards DM-Metadata Creation & Management DM-Open Source Software & Data DM-Population census and econometrics DM-Protection Data Management Systems DM-Qualitative data analysis DM-Quantitative data analysis IM-Statistics Analysis PG-Needs Assessment and Response Analysis SP-Design tools such as Global Positioning System (GPS)

Education

Bachelor of Arts: Demography Bachelor of Arts: Information Technology Bachelor of Arts: Social Science Bachelor of Arts: Statistics

Certifications

Work Experience

Competencies

Accountability Analytical thinking Client & results orientation Commitment to continuous learning Communication Empowering & building trust Innovation & creativity Judgement & decision making Organizational awareness Stakeholder management Teamwork & collaboration

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Additional Information

This position doesnt require a functional clearance