Resettlement and Complementary Pathways Officer

A (least hardship)

FamilyFamily

PR3

Professional

Reason

Regular > Regular Assignment

July 3 2025

Resettlement and Complementary Pathways Officer

Organizational Setting and Work Relationships
The position for Resettlement and Complementary Pathways Officer may be based in Country Operations Regional Bureaux or Headquarters.

The incumbents primary role is to support resettlement and complementary pathways activities in his/her Area of Responsibility (AOR) through identification of needs submission of cases monitoring and enforcing procedural compliance integrity and quality of case submissions and ensure progress against targets. He/she contributes to comprehensive protection and solutions strategies and needs to make resettlement both strategic as well as responsive to the needs of forcibly displaced and stateless personsto UNHCR

The role may also involve managerial responsibilities in supervising staff and affiliate workforce.

The incumbent works in close coordination with the Solutions and Field Protection Service in the Division of International Protection and Solutions in Headquarters and protection teams in Bureaux and country operations.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities in line with the regulatory framework of UNHCR which includes the UN Charter UN Staff Regulations and Rules UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition staff members are required to discharge their responsibilities in a manner consistent with the core functional cross-functional and managerial competencies and UNHCRs core values of professionalism integrity and respect for diversity.

Duties
- Identify interview assess resettlement and complementary pathways needs and process cases identified for resettlement and complementary pathways following established procedures; provide counselling to individuals.
- Monitor activities for resettlement and complementary pathways as applicable to ensure progress against targets transparency and efficiency in case submissions and appropriate follow-up with resettlement countries and other key stakeholders.
- Review and provide timely feedback and guidance on resettlement submissions prepared in the country office/ by country offices to harmonize quality and consistency of resettlement delivery.
- Manage a process to ensure that forcibly displaced and stateless persons and partners receive up-to-date and accurate information on UNHCRs resettlement and complementary pathways policies and procedures.
- Promote and monitor the implementation of UNHCRs global resettlement and complementary pathways policies procedures and guidelines in the AOR.
- Provide guidance and advice on policies protection standards and procedures for resettlement and complementary pathways.
- Ensure Standard Operating Procedures for identification of cases for resettlement and resettlement case management are in place and in line with UNHCR Global Standards.
- Promote and contribute to measures that enhance the prevention detection and response to fraud committed by forcibly displaced and stateless persons generally and in resettlement and complementary pathways in particular.
- Maintain regular contact and close cooperation with resettlement countries and partners to ensure effective delivery of resettlement and complementary pathways; and adherence to adequate protection standards.
- Guide and support government officials and partners undertaking missions related to resettlement and complementary pathways.
- Assist selection missions by resettlement countries to the region/country operations.
- Stay abreast and analyse the implication of political legal social and economic developments in the AOR and recommend policy / strategic approaches to further UNHCR objectives with respect to resettlement and complementary pathways.
- Contribute to the development and enhancement of policy and guidelines for resettlement and complementary pathways practices.
- Systematically apply an Age Gender and Diversity perspective in all aspects of the resettlement and complementary pathways process; comply with UNHCR policy and guidelines on HIV/AIDS.
- Promote and put in place mechanisms for preventing fraud in resettlement and complementary pathways activities to maintain the integrity of the resettlement and complementary pathways process in the AOR.
- Assist in the production of up-to-date and accurate statistics analytical reports on resettlement and complementary pathways updates and briefing notes including with regard to the trends the country/ regions performance in meeting resettlement targets challenges and responses.
- Ensure that resettlement and complementary pathways activities are reflected in the country operations plans the protection and solutions strategies in line with the regional strategy.
- Contribute to comprehensive protection and solutions strategies in the country operation or region.

For jobs in the Regional Bureaux only:
- Review and provide feedback and advice to country operations on their resettlement and complementary pathways strategies and priorities to ensure that they are coherent and consistent with the regional strategy and are fully integrated into country operations plans; Assist offices in the annual planning exercise for resettlement and complementary pathways.
- Review and provide timely feedback and guidance on resettlement submissions prepared by country offices to harmonize quality and consistency of resettlement delivery; monitor procedural compliance.
- Conduct periodic field missions to provide advice on the quality and consistency of resettlement submissions decisions and activities.
- Assist in negotiating with resettlement countries the design and development of regional resettlement programmes and complementary pathways involving governments and non-governmental organisations in close consultation with the Solutions and Field Protection Service in the Division of International Protection and Solutions at Headquarters.
- Coordinate with DIP other entities within the Bureau and country operations to ensure a comprehensive and consistent approach in the prevention detection and response to fraud committed by forcibly displaced and stateless persons across the region.
- Collect resettlement and complementary pathways related information to be used by the Solutions and Field Protection Service in the Division of International Protection and Solutions for external publications.
- Assist in assessing training needs draw regional training plan and strategy and deliver resettlement complementary pathways and related training to UNHCR staff partners and other stakeholders as required.
- Contribute to a communications strategy that generates support from external parties for the expansion of resettlement and complementary pathways.

- Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks issues and concerns to a supervisor or to relevant functional colleague(s).
- Perform other related duties as required.

Minimum Qualifications
Years of Experience / Degree Level
For P3/NOC - 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree

Field(s) of Education
Political Science;
Social Sciences;
International Law;
Law;
International Public Law;
International Refugee Law;
International Human Rights Law;
Refugee and Forced Migration International Relations; or other relevant field.

Certificates and/or Licenses
Management Learning Programme;
(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience
Essential
At least 6 years ( 5 years with Graduate degree) of professional work experience relevant to refugee protection work of which 2 years in an international capacity. Demonstrated experience in casework or case management preferably in a refugee or immigration context.
Desirable
Sound understanding and ability to implement UNHCRs policy and global strategic priorities such as AGDM IDP Statelessness and HIV/AIDS in the area of responsibility at appropriate level. Knowledge of and experience with Complementary Pathways programmes. Diverse field experience. Experience working in a multi-cultural environment. Knowledge of additional UN languages.

Functional Skills
DM-Database Management
PR-Refugee Resettlement programs
PR-Resettlement Anti-Fraud Policy and Procedures
PR-Mixed migratory movement management
(Functional Skills marked with an asterisk* are essential)

Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively contribute towards a working environment where each person feels safe and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse harassment including sexual harassment sexism gender inequality discrimination and abuse of power.

As individuals and as managers all must be proactive in preventing and responding to inappropriate conduct support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening shortlisting and selection of candidates.

Essential
At least 6 years (5 years with Graduate degree) of professional work experience relevant to refugee protection work of which 4 years in an international capacity and 2 of those years at a regional capacity. Demonstrated knowledge of and experience with Complementary Pathways programmes.

Desirable
Sound understanding and ability to implement UNHCRs policy and global strategic priorities such as AGD and AAP in the area of responsibility at appropriate level. Diverse field experience. Experience in the MENA region and knowledge of political dynamics and UNHCR strategic priorities across the region (including the routes-based approach and comprehensive use of solutions for the Syria response). Demonstrated experience in developing comprehensive solutions strategies and/or complementary pathway strategies. Demonstrated experience in resettlement quota advocacy and management. Demonstrated experience in developing fundraising proposals to further expand complementary pathways activities in the region. Experience in developing and rolling-out skills mapping exercises across multiple countries. Experience in returnee protection and monitoring. Experience working in a multi-cultural environment.

Arabic

Operational context

Occupational Safety and Health Considerations:

To view occupational safety and health considerations for this duty station please visit this link: of Position:

While resettlement remains essential to meeting the protection needs of refugees at heightened risk UNHCR in MENA aims to continue enhancing access to existing or new complementary pathways. Specifically UNHCR aims to widen safe and regulated avenues available to refugees when durable solutions are not achievable for all members of a refugee population and with over 6 million refugees registered in the MENA/Turkey region alleviate pressures in host countries. These pathways include family reunification education pathways employment pathways community/private sponsorship pathways and humanitarian pathways among others.

The tasks of a P3 Resettlement and Complementary Pathway staff would therefore be to: lead coordination and collaboration with state counterparts non-governmental organisations (NGOs) academia and other relevant actors engaged in refugee protection to advocate for and operationalise activities related to complementary pathways in the MENA region; Assist in the identification of possible funding opportunities to support operations enhance complementary pathway activities; Assist the planning and coordination and improved access to complementary pathways for refugees together with protection resettlement livelihoods community-based protection education and external relations colleagues in the MENA Bureau Field Operations and HQs; Provide specific guidance and advice to UNHCR operations on global complementary pathway policies and the development of regional specific procedures and tools for complementary pathways for admission; Provide regional reports documenting ongoing implementation; In close coordination with the Regional Anti-Fraud Focal Point promote mechanisms for preventing and responding to fraud in complementary pathways activities to maintain the integrity of the processes in the region; Act as a focal point for Family Reunification Cases reviewing submissions prior to onward processing by partners; Support operations to further expand knowledge of refugee populations across the region to advocate for skills-based pathways including through new or enhanced skills-mapping exercises and enhancing existing registration methodologies; Coordinate with DIMA to ensure operational compliance with V3/V4 to Ensure the production of up-to-date and accurate statistics and analytical reports on complementary pathways.

The P3 Resettlement and Complementary Pathway staff will further support the broader Durable Solutions team on resettlement and returns. The tasks may include: advocating and liaising with HQ and operations on resettlement quotas ensuring quotas are distributed inline with regional priorities such as the routes-based approach for North Africa; Management of deployment staff working on resettlement and complementary pathways; Providing strategic guidance to operations in the development of comprehensive solutions strategies; Guidance and support to operations on implementation of returnee protection monitoring; Capacity building for operations across the solutions portfolio which is Arabic language ability is an essential requirement.

Based in the Regional Bureau the P3 Resettlement and Complementary Pathway staff will be required to liaise daily with operations across the region on solutions activities.

Living and Working Conditions:

Jordan has a total population of 9.4 million people. Amman houses 42% of Jordans population 4.008 million making it the populous city in the country. Amman is categorized as (A) duty station. Several International airlines operate daily flights from Amman (Queen Alia International Airport). The local currency is the Jordanian Dinar and the exchange rate is fixed and equivalent to ( 1 JOD0.71 USD) Money traders and good local banking system are available.

Jordan is visa free for UNLP holders; however appointed staff must obtain a residency permit. Residency permits and other local protocol remain a challenge due to governmental procedures subject to frequent changes. The process of obtaining residency in Jordan may vary depending on nationality of applicant type of contract offered and its length.

Staff members assigned to Amman are residing in private accommodation. Rent in Amman can vary depending on the size of the property itself number of bedrooms and the area of Amman in which it is located. Renting a 3-bedroom apartment can range fromUSD per month.

Food and other commodities are widely available in the local shops and markets.

Amman tends to have a Mediterranean climate; summers are mildly hot winter usually starts around the end of November and continues until mid-March there is occasional snowfall.

The medium for teaching in international schools is English however there are a few French language schools as well. There is a plethora of institutions for children of all ages from pre-school to high school as well universities.

The majority of international educational institutions are in Amman.

Amman is the home to many top-end hospitals and clinics. Due to Jordanian healthcares international appeal nearly all doctors and many support staff speak English. Healthcare here is also very accessible and affordable.

Additional Qualifications

Skills

PR-Durable Solutions/Comprehensive Solutions Strategies development PR-Resettlement and Complementary Pathways programme implementation PR-Resettlement Anti-Fraud Policy and Procedures PR-Returnee protection and monitoring

Education

Bachelor of Arts: International Law Bachelor of Arts: International Relations Bachelor of Arts: Law Bachelor of Arts: Social Science

Certifications

HCR Management Learning Program - UNHCR

Work Experience

Competencies

Accountability Client & results orientation Commitment to continuous learning Communication Empowering & building trust Judgement & decision making Managing resource Organizational awareness Planning & organizing Policy research & development Political awareness Teamwork & collaboration

UNHCR Salary Calculator

Bi-Annual 2025 Compendium - Part B

Additional Information

This position doesnt require a functional clearance