Dispatcher
Dispatcher
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Job Description
GFL Environmental is looking for a Dispatcher to join our Coquitlam BC team!
The Dispatcher is required to communicate with drivers to assist with problem resolution while on route. Furthermore handling incoming service orders directs drivers and resolves service issues. Interacts with customers including customer service sales and operational staff.
Why Join TEAM GREEN
Excellent Health Vision and Dental benefits
Retirement savings options
Great learning opportunities
Key Responsibilities:
Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
Dispatch calls to routes based upon designated route and driver location.
Perform driver check-ins at days end to ensure complete and accurate paperwork completion.
Distribute collect and review route sheets for proper days end data entry.
Ensure coordination with other departments clarifying roles and responsibilities for resolving service issues.
May perform some additional responsibilities as assigned by the Operations Manager.
Interacts with customers customer service department sales & Operations staff reporting to Operations Manager.
Works with routing specialists to optimize routes.
Fields incoming calls / emails from customers.
Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
Facilitate tailgate safety meeting with drivers
Records and document information from drivers and distributes to appropriate departments.
Communicates with maintenance shop personnel.
Must be able to communicate effectively and professionally via email telephone and two-way devices.
Knowledge Skills Abilities and Competencies:
1-2 years in a transportation dispatch or customer service role.
Strong communication and interpersonal skills.
Strong customer focus.
Proven ability to multi-task & ability to prioritize tasks.
Proficient in MS Outlook Excel Word.
Knowledge of industry an asset.
Advanced skill level with software applications and word processing accuracy including adequate typing speed.
Required to work extended hours including occasional weekends.
Possess TRUX experience but not mandatory if not possess desire and ability to learn TRUX system needs to possess advanced computer skills.
Additional or specialized training in transportation logistics or similar area of study; customer service experience in a call center environment.
At GFL our goal is to invest in our people and provide opportunities to grow for life!
- Our employees are affectionately known as team green a name that unites us all under our shared purpose of providing sustainable solutions to enable our customers and communities to be GREEN FOR LIFE!
- We offer a competitive benefits plan including RRSP match orthodontics and vision coverage
- With 20000 employees across North America we offer a dynamic set of career opportunities locations and growth!
- We appreciate all of the local communities we live and work in and actively contribute to them through our flagshipFull Circle Project
- We believe investing in the future is the right investment our first fully electric truck is now in operation!
- GFL is traded on the NYSE & the TSX search GFL to see our stock performance.
#GFLTalent
We thank you for your interest. Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all without regard to race religion color national origin citizenship sex sexual orientation gender identity age veteran status disability genetic information or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position please contact
Employment Type
Full-Time
