Customer Support Scientist I
Customer Support Scientist I
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Salary Not Disclosed
1 Vacancy
Job Description
At Azenta new ideas new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.
All we accomplish is grounded in our core values of Customer Focus Achievement Accountability Teamwork Employee Value and Integrity
Job Title
Customer Support Scientist IJob Description
Position Title: Customer Support Scientist
Location: South Plainfield NJ
Shift: Mon-Fri 12:00pm-8:30pm EST
Intro
At Azenta new ideas new technologies and new ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.
Azenta Life Sciences is a global leader in the life sciences space with headquarters in Burlington MA and offices and operations worldwide. We are a market leader in automated bio sample management solutions and genomic services across areas such as drug development clinical and advanced cell therapies for the industrys top pharmaceutical biotech academic and healthcare institutions globally. We provide unparalleled capabilities with our lab analysis sample management and storage services informatics software and consumables with the largest installed base managing over 1 billion samples globally.
What Youll Do
- Review and report customer DNA sequencing data
- Monitor Quality of DNA sequencing data
- Communicate with customers by phone e-mail and live chat in a friendly and professional manner by answering phone calls and redirecting when necessary responding to all e-mail inquiries by the end of the business day.
- Run reports for watch list customers and perform proactive follow-ups
- Follow up with customers who did not receive good results and provide technical troubleshooting
- Perform new customer follow up and repeats works analysis
- Assist with creating and completing internal projects to make the Technical Support team more efficient
- Mentor new members to the Technical Support team
What You Will Bring
- BS Degree in Biological Sciences required or related field required
- Excellent interpersonal skills; both verbal and written are essential
- Closely follow Standard Operating Protocol (SOP)
EOE M/F/Disabled/VET
If any applicant is unable to complete an application or respond to a job opening because of a disability please email at for assistance.
Azenta is an Equal Opportunity Employer. This company considers candidates regardless of race color age religion gender sexual orientation gender identity national origin disability or veteran status.
Employment Type
Full-Time
