Front Office Manager - Hampton Inn & Suites, Stephenville TX
Front Office Manager - Hampton Inn & Suites, Stephenville TX
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Job Description
Position: Front Office Manager
Location: Hampton Inn & Suites Stephenville TX
About Us: Hampton Inn & Suites in Stephenville TX is a reputable hotel dedicated to providing exceptional hospitality and comfort to our guests. We pride ourselves on delivering outstanding service and creating memorable experiences for every visitor.
Job Description: We are currently seeking a highly organized and customer-focused Front Office Manager to join our team. The Front Office Manager will oversee all aspects of the front desk operations ensuring seamless check-in and check-out experiences for guests managing reservations and coordinating with other departments to meet guest needs. This role requires strong leadership skills excellent communication abilities and a passion for delivering top-notch service.
Responsibilities:
- Manage front desk operations including check-in check-out and guest inquiries.
- Train supervise and motivate front desk staff to provide exceptional service.
- Ensure efficient handling of reservations cancellations and room assignments.
- Maintain accurate records of guest information room availability and financial transactions.
- Resolve guest issues and complaints promptly and professionally.
- Coordinate with housekeeping maintenance and other departments to ensure guest satisfaction.
- Oversee cash handling procedures and reconcile daily transactions.
- Monitor and manage room inventory to maximize revenue and occupancy.
- Implement and enforce hotel policies and procedures to maintain safety and security standards.
- Stay updated on industry trends and best practices to continuously improve service quality.
Job Requirements:
- Minimum of 3 years experience in a Front Desk Manager or Reception Manager role.
- Profound experience in customer service office management and basic bookkeeping procedures.
- Familiarity with office machines such as fax machines and printers.
- Strong proficiency in MS Office particularly Excel and Word along with fluency in English (both oral and written).
- Excellent communication and interpersonal skills to interact effectively with visitors and staff.
- Strong organizational multitasking and problem-solving abilities.
- High School diploma required; additional certifications will be considered a bonus.
Benefits:
- Competitive salary commensurate with experience.
- Health dental and vision insurance options.
- Paid time off and holiday pay.
- Opportunities for career advancement and professional development.
Required Experience:
IC
Employment Type
Full-Time
