Security Operations Manager (Satellites)

Ann & Robert H. Lurie Childrens Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence kids and their families are at the center of all we do. Ann & Robert H. Lurie Childrens Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

General Summary:

Oversees coordinates and directs service specific activities in the Security Services program and personnel by providing high quality convenient compassionate personalized customer care while maintaining a nurturing and protective environment. Develops and implements programs in these specific areas that meet the needs of those that we are called to serve at Lurie Childrens. Promotes a leadership style and philosophy that models and promotes the vision of Lurie Childrens. Actively supports all departmental and hospital Quality Improvement and Customer Service goals by modeling appropriate behaviors and providing a work environment conducive to the goals.

Leadership Accountabilities:

Clinical Quality Outcomes
Establishes and maintains high standards for quality of care & patient safety.
Takes initiative to improve both processes and outcomes incorporating best practices and innovations in professional field.
Ensures compliance with Lurie Childrens policies and all accreditation & regulatory bodies and their standards.

Strategic Growth
Compellingly communicates to staff the critical role they play in achieving Lurie Childrens mission and strategic goals.
Facilitates organizational change initiatives; leads and supports staff in adapting to a rapidly changing health care environment.
Facilitates development and achievement of professional & personal goals for self and staff.
Effectively recruits orients develops & retains a talented and diverse workforce.

Brand Identity
Strengthens our brand as a top tier provider and employer by establishing and maintaining high standards for excellence.
Models our values of service innovation and teamwork. Holds others accountable for living these values.
Fulfills the Employee Promise by fostering a challenging & compassionate work environment recognizing strong performance and listening and acting on feedback

Customer Satisfaction
Consistently models our Service Principles in internal and external interactions and ensures that the Service Principles are fulfilled to by others.
Ensures employees receive information needed to perform jobs including feedback to enhance performance and customer satisfaction.
Proactively addresses performance issues when indicated and administers policies decisions & disciplinary actions with consistency.

Financial Performance
Aligns department goals and manages department resources and budgets to meet Lurie Childrens strategic objectives.
Helps others understand the drivers of financial success for department and Lurie Childrens.

Essential Job Functions:

Plans directs and coordinates security activities to safeguard patients families employees guests or others on Lurie property.

Assists in emergency management and contingency planning. Coordinates security operations or activities with public law enforcement fire and other agencies. Responds to medical emergencies bomb threats fire alarms or intrusion alarms following emergency response procedures.

Collects analyzes evaluates and recommends action based on security data to determine security needs and/or risks improves processes and implements changes to achieve security program goals. Actively participates in continuous quality improvement (Q.I.) activities.

Rounds and communicates with Security and Hospital Staff. Interacts with all patients visitors medical staff and employees. Cooperates with Security and Hospital Staff to affect positive outcomes across all shifts and hospital wide.

Holds all staff accountable to Security Department and Hospital Policies and Procedures. Maintains regulatory requirements including all state federal and TJC regulations related to the department and as appropriate to the facility.

Develops monitors and amends policies and procedures associated with areas of responsibility.

Maintains required records and prepares reports including but not limited to the following: bi-weekly labor reports incident reports quality assurance reports statistical and analytical reports.

Directly manages supervisory personnel in the security services department. Responsibilities include but are not limited to recruitment and on boarding training task management performance appraisals counseling and disciplinary action and conflict resolution.

Conducts investigations maintains records writes or reviews security-related documents such as incident reports involving losses or violations of regulations policies and procedures. Appears in court as necessary on the behalf of the hospital.

Trains security supervisors officers or other organization members in security rules and procedures.

Plans organizes and facilitates orientation for new hires and in-service training for staff members.

Partners with Security Services training coordinator and hospital educators to define and coordinate the staff members training and continuing education. Maintains competency measures to assess staff development and proficiency levels. Provides one-on-one educational experiences as well as team or group presentations relevant to the Security Staff.

Manages and tracks Security Services expenses monthly monitors ETA schedules and service call volumes to reduce overtime and utilize staff appropriately. Assists with fiscal planning for the Security Services Department.

Participates in hospital training including but not limited to the following: new employee orientation Infection Control Security and Safety Training Fire Safety Infant Abduction MSDS Emergency Preparedness and EMTALA Education Training.

Knowledge Skills and Abilities:

Valid Drivers License required.
High School Diploma or equivalent required. Bachelors degree preferred.
Three years of experience in the field of management in a Security Services/Law Enforcement/Military related field required.
Ability to read analyze and interpret general business periodicals professional journals technical procedures or governmental regulations.
Ability to write reports business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers clients customers and the general public.
Must become familiar with applicable federal state and local regulations.
Ability to add subtract multiply and divide all units of measure using whole numbers common fractions and decimals. Ability to compute rates and percentages and to draw and interpret bar graphs.
Ability to exhibit proficiency in use of Word Processing/Data Entry software (Microsoft Word and Excel) Electronic Medical Records software (EPIC) and other computer programs utilized by the hospital and security department.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written oral diagram or schedule form.

Education

Pay Range

At Lurie Childrens we are committed to competitive and fair compensation aligned with market rates and internal equity reflecting individual contributions experience and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions.In addition to base salary Lurie Childrens offer a comprehensive rewards package that may include differentials for some hourly employees leadership incentivesfor select roles health and retirement benefits and wellbeing programs. For more details on other compensation consult your recruiter or click the followinglink to learn more about our benefits.

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

Medical dental and vision insurance

Employer paid group term life and disability

Employer contribution toward Health Savings Account

Flexible Spending Accounts

Paid Time Off (PTO) Paid Holidays and Paid Parental Leave

403(b) with a 5% employer match

Various voluntary benefits:

• Supplemental Life AD&D and Disability

• Critical Illness Accident and Hospital Indemnity coverage

• Tuition assistance

• Student loan servicing and support

• Adoption benefits

• Backup Childcare and Eldercare

• Employee Assistance Program and other specialized behavioral health services and resources for employees and family members

• Discount on services at Lurie Childrens facilities

• Discount purchasing program

Theres a Place for You with Us

At Lurie Childrens we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds skills and viewpoints recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly appreciate differences and make meaningful connections that foster belonging and allyship. This is a place where you can be your best so we can give our best to the patients and families who trust us with their care.

Lurie Childrens and its affiliatesare equal employment opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race color sex sexual orientation gender identity or expression religion national origin ancestry age disability marital status pregnancy protected veteran status order of protection status protected genetic information or any other characteristic protected by law.

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