Child Welfare Readiness Liaison (HYBRID)
Child Welfare Readiness Liaison (HYBRID)
Posted on :
14-06-2025
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1 Vacancy
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Job Description
Job Title: Child Welfare Readiness Liaison (HYBRID)
Location: Durham NC
Duration: 12 Months
Job Description:
The client seeks contract resources to prepare and provide support for County Child Welfare staff during the implementation of the statewide Child Welfare Information system (CWIS). This is not a Desktop Support or Help Desk support position. The County Liaison acts as an integral part of Readiness and Implementation Support initiatives. Working closely with the Readiness Lead this position will facilitate meetings conferences and other activities to advocate for as well as foster and maintain effective communication with state and county staff regarding CWIS concerns impacting or related to Child Welfare. This role may coordinate with other CWIS business policy and project team members to troubleshoot replicate and report errors and/or unexpected outcomes within the CWIS and/or escalate to management as they arise. This position uses policy subject matter expertise regarding client Child Welfare knowledge of client functionality as well as understanding of how counties provide delivery of services to guide new users as they navigate and submit data into the new system. This position requires significant travel throughout the state.
Minimum requirements include:
Preferred skills:
Travel expenses are reimbursed using the states protocol for submitting expenses after travel. The contractor will at the direction of management either ride with an employee driving a state vehicle or drive their personal vehicle and be reimbursed mileage after travel. Per diem is paid directly to the contractor and most hotel expenses are direct billed through the state.
Skills:
Skill Required/Desired Amount of Experience Demonstrated working knowledge base of technical requirements program requirements and business needs in county departments of social services 3 Years Demonstrated working knowledge of/ability to interpret rules procedures and policies with an emphasis on NC Child Welfare programs 3 Years Ability to collect review and interpret data effectively to ensure stakeholder and agency objectives are met 3 Years Significant proficiency in NC FAST navigation application development and capacity for system analysis to support user enrichment and strategic plans Desired 3 Years Ability to think analytically and engage in active problem-solving. 3 Years Ability to work systematically and logically to resolve problems identify causes and anticipate both expected and unexpected results 3 Years Demonstrated above average written and oral communication skills including correct grammar vocabulary and terminology for effective communication 3 Years Ability to plan and organize large volumes of work in an organized detailed and results driven manner both in a team and individually 3 Years Demonstrated above average relationship building and retention skills with both internal and external partners 3 Years
Location: Durham NC
Duration: 12 Months
Job Description:
The client seeks contract resources to prepare and provide support for County Child Welfare staff during the implementation of the statewide Child Welfare Information system (CWIS). This is not a Desktop Support or Help Desk support position. The County Liaison acts as an integral part of Readiness and Implementation Support initiatives. Working closely with the Readiness Lead this position will facilitate meetings conferences and other activities to advocate for as well as foster and maintain effective communication with state and county staff regarding CWIS concerns impacting or related to Child Welfare. This role may coordinate with other CWIS business policy and project team members to troubleshoot replicate and report errors and/or unexpected outcomes within the CWIS and/or escalate to management as they arise. This position uses policy subject matter expertise regarding client Child Welfare knowledge of client functionality as well as understanding of how counties provide delivery of services to guide new users as they navigate and submit data into the new system. This position requires significant travel throughout the state.
Minimum requirements include:
- Excellent written and verbal communication skills change management Microsoft Suite (including but not limited to PowerPoint Excel & Outlook.
Preferred skills:
- Knowledge of NC Child Welfare policy SharePoint JIRA
Travel expenses are reimbursed using the states protocol for submitting expenses after travel. The contractor will at the direction of management either ride with an employee driving a state vehicle or drive their personal vehicle and be reimbursed mileage after travel. Per diem is paid directly to the contractor and most hotel expenses are direct billed through the state.
Skills:
Required Experience:
Senior IC
Employment Type
Contract
Key Skills
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