Desktop Support Manager
Desktop Support Manager
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Job Description
Job Number:6958
External Description:
Desktop Support Manager
Date:May 23 2025
Location:Bethpage NY US
Company:LIPAPRD
Requisition:80924
PSEG Company:PSEG Long Island
Salary Range: $129000- $211900
Work Location Category:Hybrid Fixed
PSEGoperates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model roles have been categorized into one of four work location categories:
Onsite are roles that have specific onsite requirements and are typically onsite daily.
Hybrid fixed are roles that are a blend of onsite work/in-person interactions with some ability to work remotely and require employees to live within a commutable distance and be onsite fixed days each week.
Hybrid flexible are roles that can be performed remotely but require some level of onsite work/in-person interactions on a regular basis require employees to live within a commutable distance and since business needs vary by position and may change over time managers will set expectations and flexibility regarding where and when work is performed.
Fully remote are roles that can be performed remotely require employees to live in approved states and will have purpose-driven in-person interactions on occasion.
We want you to be healthy balanced and feel secure. Thats why youll enjoy a comprehensive range of benefits with a focus on supporting your whole health. Starting on day one of your employment youll be offered several health-related benefits including medical vision dental well-being and behavioral health programs. We also offer a retirement program 401(k) with company match company paid life insurance tuition reimbursement and a minimum of 18 days of paid time off per year (including vacation scheduled holidays and floating holidays).
PSEG offers a unique experience to our more than 12000 employees we provide the resources and opportunities for career development that come with being a Fortune 500 company as well as the attention camaraderie and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology our new net zero climate vision for 2030 and enhanced commitment to diversity equity and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.
Job Summary
The Workplace Products & Services Manager will be responsible for creating roadmaps and building programs for workplace service delivery while also providing technical leadership to align workplace services to meet business and application needs. The Manager will oversee the delivery of all End User related products and services including End User device support software deployment ticket processing Identity Access Management and collaboration tools. The Manager will need to constantly seek feedback from users across the organization and ensure the appropriate support model is in place to meet enterprise requirements and field support SLAs. This role has overall responsibility for the performance of all IT initiatives teams and personnel related to Desktop Engineering End User Services Field Services and Collaboration.
Job Responsibilities
Provide direction and support in day-to-day operations of all workplace products including deployment of various end user software (e.g. Windows O365 Citrix BigFix Mobile Data Terminals Zoom) and achieving key SLAs
Provide oversight and efficiency opportunity recommendations to PC field services deployment retrieval ticket processing and manage relationship with existing vendor(s)
Align and support with strategic direction of broader IT organization. Own strategic plans and identify key innovative technologies that enhance customer experience simplifies current landscape and processes
Maintain implement and monitor software and patches in support of security compliance for PSEG Long Island End User Services
Manage and maintain IT asset inventory and full life cycle replacement for end user devices
Manage team performance coach and mentor team members and develop a succession plan for the group
Identify document and implement end user related policies and processes; ensure compliance with corporate policies procedures and standards
Prepare and manage budget and finances for area of responsibility including participation in required business case development. Identify areas to reduce cost
Drive operational excellence and continuous improvement mindset across the operational activities. Proactively identify key areas of improvements needed. Leverage/Ensure that standards and procedures are in place for the work of his or her team
Lead team of IT associates. Responsible attracting talent performance evaluation career development coaching and counseling and manage compensation
Job Specific Qualifications
Required Education and Experience:
Bachelor degree in Computer Science Engineering or Business or a related field
9 years relevant experience within the information technology field or an industry with reliance on technical expertise
Sound expertise in IT resource management job positions career paths recruiting and compensation.
Understanding of key processes systems tools and best practices in end user device management IT service management and collaboration tools
Knowledge of desktop PC and other end user device management systems and solutions
Expertise in Windows O365 Citrix BigFix or SCCM Collaboration Tools
Knowledge of market offerings to compare with existing tools in the organization and provide appropriate recommendations
Ability to proactively communicate technical topics in a clear succinct and relevant way
Proven experience and understanding of general finance IT procurement IT financial operations and managing IT cost centers in large corporate environments
Track record as an innovator and agent leading organizations and people through change
Business acumen
Strong leadership and influence skills
Excellent teamwork facilitation relationship building and negotiation skills
Excellent teamwork facilitation relationship building and negotiation skills
Desired Education and Experience:
Advanced degree e.g. Masters of Business Administration
ITIL or equivalent certifications
Familiarity with industry standards and guidelines (i.e. NERC CIP)
Experience with cloud technologies
Experience with managing projects
6 years of experience managing team of 5 staff or external contractors
Minimum Years of Experience
Education
Job Number:80924
Community / Marketing Title:Desktop Support Manager
LocationformattedLocationLong:Bethpage New York US
Required Experience:
Manager
Employment Type
Full Time
