Shift: 32 hrs/week: 11:30am-8p- weekends and holidays to be scheduled in accordance with CBA. Every other weekend shift required*

Training: First two weeks of hire are full time M-F 8am-430pm required*

Great opportunity for a Patient Access Representative professional to work in an organization that focuses on treating the whole person physically emotionally and spiritually. Be Remarkable!

Highlights:

• Depending on the location 24-hours a day variable.
• Comprehensive benefit packages available including medical dental vision paid time off and 403B
• Mercy Health Physician Partners our multi-specialty physician network employs more than 500 physicians and advanced practice professionals in Muskegon Holland Grand Rapids and the Lakeshore.
• We serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

Position Title

Patient Access Representative

Position Summary

In an outpatient or urgent care setting greets patients and family members and obtains and verifies demographic clinical financial and insurance information in the process of registering patients for service delivery. Enters patient/guarantor data in patient accounting system; collects patient signatures on forms; and scans registration documents. Obtains and processes signed physician orders conducts online insurance eligibility/benefit verification on designated cases notifies patient/guarantor and collects patient liabilities and refers appropriate cases to financial counseling for follow-up and consultation. May provide escort and directional support to patients family members and visitors. Enhances the patient experience throughout all patient interactions the majority of which are face-to-face.

What the Patient Access Representative Will Need

• Required: High school diploma. Preferred: Associates Degree or an equivalent combination of education and experience. Data entry skills (50-60 keystrokes per minutes). Prefer one year of applicable experience in a healthcare provider or payer environment.
• Must have fluid experience with various software programs and ability use multiple systems to obtain or validate information during the interview process.
• Required: Basic computer skills. Preferred: Working knowledge of medical terminology.

What the Patient Access Representative Will Do

• Ensures patient safety by authenticating patient identity throughout all essential functions.
• Performs patient registration tasks including interviewing patient to collect data; creating Electronic Medical Records; validating and entering data related to procedures tests and diagnoses; confirming patient identity; and preparing patient identification forms.
• Assigns appropriate payor or guarantor based on visit/encounter to comply with HIPAA compliance to ensure prompt billing cycle.
• Acquires necessary documents including patient identification insurance cards consent to treatment assignment of benefits release of information waivers ABNs advance directives etc. Identifies need for patient/guarantor signature based on patient encounter/ or scans documents as needed.

In return for your talents we offer:

Competitive salary paid time off 403B retirement savings and health vision dental benefits starting on Day 1- no waiting period

Colleague Referral Program to earn cash and prizes

Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country