Service Lane Manager
Service Lane Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Service Lane Manager is responsible for overseeing the daily operations of the service drive ensuring an exceptional customer experience and maximizing service department efficiency and profitability. This role involves managing service advisors coordinating with technicians and maintaining high standards of customer service and workflow management.
Key Responsibilities:
Customer Experience:
Greet customers ensure smooth check-in/out and resolve concerns professionally.Team Leadership:
Supervise service advisors provide coaching and manage scheduling.Operational Excellence:
Monitor service lane flow ensure accurate documentation and coordinate with technicians.Sales & Profitability:
Promote services track upsell performance and report KPIs.Compliance & Safety:
Enforce safety standards and maintain a clean organized service area.
Qualifications:
- High school diploma or equivalent (Bachelors preferred).
- 3 years in automotive service or dealership operations.
- Strong leadership and customer service skills.
- Familiarity with DMS (e.g. CDK Reynolds & Reynolds Tekion).
- Valid drivers license and clean driving record.
Preferred Skills:
- ASE certification or equivalent knowledge.
- Bilingual abilities.
- Experience with digital inspection tools.
Benefits:
- Competitive Salary
- Health Dental and Vision Insurance
- 401(k)
- Paid Time Off (PTO) and Holidays
- Employee Vehicle Purchase Program
- Ongoing Training and Career Development
An Equal Employment Opportunity/Affirmative Action Employer M/F/D/V. Only qualified individuals (those who meet the fundamental qualifications) will be considered as applicants for this position. Applications will be accepted for a minimum of 3 business days from the date of the initial posting. McCluskey Chevrolet will not discriminate against persons because of their disability including disabled veterans and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. If you are interested in applying and require special assistance or accommodations due to a disability please contact our Human Resources department. McCluskey Chevrolet participates in E-Verify. This employer will provide the Social Security Administration (SSA) and if necessary the Department of Homeland Security (DHS) with information from each new employees Form I-9 to confirm work authorization.
Required Experience:
Manager
Employment Type
Full-Time
