Patient Access Team Leader (Hybrid)
Patient Access Team Leader (Hybrid)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Details
Description
Join the Erie team! Motivated by the belief that healthcare is a human right we provide high quality affordable care to support healthier people families and communities. Erie delivers holistic care to help every member of the family stay healthy and active from infancy through adulthood. Since 1957 we have provided high-quality care to diverse patients most in need regardless of their insurance status immigration status or ability to pay.
Erie Family Health Centers a top workplace in Chicago and suburbs is looking for a valuable addition to our Patient Access Operations Leader! The Patient Access Team Leader supervises Patient Access Representatives (PAR) and is responsible for the delivery of excellent customer service.
At Erie we are proud to provide competitive salaries high-quality health care plans generous time off benefits retirement benefits and more! Erie employees are eligible for Eries Full Benefits Package that includes Medical Dental Vision Life and Disability Insurance and Flexible Spending (FSA) for Health Care or Childcare. Retirement Programs: 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employees biweekly salary. Annual Paid Time Off: starting at 20 days of PTO and 8 paid holidays. Competitive salary annual merit increases plus room for growth and career advancement.
*Compensation is based on each candidates experience skills and education within the range identified for the role. Candidates who meet the minimum requirements of the role will start at entry in the range. Any additional skills experience and education will be reflected in the compensation offered.
Main Duties & Responsibilities
- Responsible for the delivery of excellent customer service by ensuring customer service standards are consistently met.
- Monitors direct reports KPIs to ensure they are meeting the daily weekly monthly metric requirements.
- Coach and develop PARs on daily basis and complete monthly performance reviews.
- Attends meetings as needed with other department and sites to review and discuss new processes or trainings.
- Able to work evenings (up to 7 pm) and weekends (9 am to 2 pm) as needed.
- Answers telephone inquiries schedules appointments verifies insurance eligibility and updates patient information in CPS.
Qualifications
Education
- Minimum High School Diploma or equivalent required
Skills and Knowledge
- 1 years experience as a Patient Access Representative/Specialist or equivalent experience
- Ability to work in a fast-paced environment.
- Great attendance and overall reliability
- Excellent understanding of AIDET and service excellence
The Erie Advantage Pledge
WORKING TOGETHER FOR WHAT MATTERS MOST
Erie makes a pledge that all current and future employees can feel confident that:
- Our mission vision and values unite us.
- Our voices matter.
- We do things well.
- Our inclusive culture promotes balance and belonging.
- We find our career sweet spot at Erie.
Employment Type
Unclear
