Technical Parts Operations Advisor
Technical Parts Operations Advisor
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Job Description
Company :
Hastings Deering (Australia) LtdAn opportunity has arisen for a Technical Parts Operations Advisor (PNG customer base) to join our high performing Parts support team (PNG). This is a permanent fulltime position located in Archerfield.
We are searching for a technical parts specialistto provide high-level administrative support across parts operations with a focus on customer communication service order expediting and technical information requests. In this role you will support key customers by ensuring timely accurate responses with a focus on the enterprise goal of first point resolution.
Reporting to the Parts Excellence Manager (PNG) you will:
- Vendor & Fabrication Coordination Liaise with Caterpillar and engineering teams to source vendors and technical drawings for made-to-order items no longer supported by Caterpillar.
- Project & Logistics Support Coordinate site deliveries across multiple vendors for large-scale rebuild projects and manage component supply in ready-to-install packages.
- Customer-Focused Technical Support Facilitate customer requests by sourcing and assembling complex parts packages ensuring all technical information provided is accurate confidential and compliant.
- System & Data Management Maintain high data quality across Microsoft Dynamics AX CRM platforms and manage backorders PO acknowledgements and pick exceptions.
- Stakeholder Engagement Manage key customer accounts provide regular reporting and deliver exceptional internal and external customer service through proactive communication.
- Policy & Compliance Adherence Ensure strict compliance with policies including GST credit card standards warranty claims and freight recovery guidelines.
- Continuous Improvement & Team Contribution Actively engage in team development process improvement and knowledge sharing while supporting new team member onboarding.
- Personal Accountability & Collaboration Take ownership of performance collaborate cross-functionally and contribute to a high-performing values-led team environment.
About You
To be successful in this role you will bring:
- A Mechanical Trade Qualification or strong mechanical/technical aptitude
- At least 2 years experience in a parts administration or coordination role
- Proficiency in Microsoft Office and experience working with business databases
- Solid understanding of Caterpillar parts services procedures and product range
- Demonstrated ability to engage effectively with stakeholders and customers maintaining professionalism discretion and confidence
- Experience with systems such as AX and PartsViz OMP is highly regarded
How to Apply
For any enquiry about this role please contact Celeste Middleton Talent Acquisition Partner at
Current staff members are required to advise their line managers before applying for this role
Required Experience:
Unclear Seniority
Employment Type
Full-Time
