Provides a welcoming and resourceful presence as the first contact for patients families friends and visitors. Requires outstanding communication and problem solving skills exceptional knowledge of the hospitals mission and values as well as a passion for excellence. Displays a high energy can-do attitude in a highly visible position requiring a professional presence.

Education
Minimum: High school diploma or equivalent combination of experience and education.
Preferred: Certification or Associates degree in healthcare business or related field.

Related Experience
Preferred: One to two years guest/customer services experience

Other Knowledge Skills and Abilities
Minimum: Ability to work w/interruptions while maintaining an excellent customer focus.

Organizationaland multi-tasking skills. Attentive to detail. Demonstrated experience with Microsoft officeproducts (word processing spreadsheets database and presentation software). Professionalpresence and vocabulary. Pleasant and helpful demeanor. Interpersonal and positive. Selfdirected and ability to exercise independent judgment. Team player. Must be able to adapt to
frequently changing work priorities and be able to prioritize and balance the requirements of the
job.

Computer Competency
Familiarity with standard desktop and windows-based computer system including email e-learning intranet and computer navigation. Ability to use other software required to performessential functions.

Physical/Mental
Minimum: Standing for long periods of time (up to 80% of shift). Ability to walk bend andstoop. Use of computer keyboard and phone. Ability to push guest or patient in wheelchair

Job Duties:

Communicates collaborates and welcomes colleagues patients visitors volunteers and families in a professional andhelpful manner. Provides Something More to all guests.
Provides wayfinding services and assists in escorting patients towards their destination. Knowledgeable on most ofthe campus departments and locations to provide accurate information and directions to patients visitors and families
Empathetically assesses patient or visitors needs and determines next steps to support their experience and safety (wheelchair assistance escort needed inability to comply to safety guidelines masks etc.). Recognizes and refersquestions of a medical or personal nature appropriately.
Follows screening guidelines to ensure appropriate access to the facility to all patients visitors and colleagues and
performs basic tasks such as temperature screenings for patients visitors and colleagues.
Maintains a respectful work environment and cooperative relationships with colleagues providers vendors and
visitors. Approaches conflict in a professional calm and constructive manner; escalates problem resolution to
manager or other identified resources as needed and according to protocols and processes. Creates a positive
environment that promotes customer satisfaction.
Ensures timely delivery of patient items flowers balloons cards personal belongings etc. Assists patients to ensure
parking tickets are appropriately validated.
Appropriately accesses and utilizes computer systems such as SPOK EPIC and Innquest while abiding by HIPPAguidelines to assist others as needed.
Understands operating procedures cash-handling processes compliance reports and duties at all Guest Serviceslocations.
Assesses and retrieves daily supplies needs from the main supply for daily designated location and maintains a clean
environment through routine cleaning of entrance and screening tables on a routine basis.
Maintains a professional image in work area and appearance consistent with the standards established for MercyHealth Saint Marys and Trinity Health.
Performs other related duties as assigned.