Senior Mgr, Americas Small Business Digital Growth

Our Company

Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!

The Opportunity

The Global Growth & Digital Sales team at Adobe ensures customers achieve success relative to their intent and derive meaningful membership value while delivering Adobe shareholder value seen in ARR growth and critical metric performance improvements. We drive global growth through key business levers such as promotional strategy free customer conversion add-on/up-sell and customer retention. Team members are analytical and strategic with a practical approach to achieving results through positive relationships across the organization.

We have an exciting opportunity to drive growth for the Digital Small Business Segment! We are looking for a strategic leader who is able to use customer data signals to identify and drive opportunities for growth. This role is highly cross functional and will be responsible for collaborating across several organizations to ensure goal alignment and strong execution of strategic priorities that contribute to driving ARR and customer success.

What Youll Do

• Perform analytical deep dives into digital journeys across traffic conversion initial purchase add ons retention and upgrades with clear insights on trends and growth levers.
• Collaborate across organizations to drive a/b testing to increase conversion across web and phones channels.
• Partner with marketing product management and commerce teams to drive initiatives across acquisition retention and upsell that will help achieve quarterly and annual revenue targets.
• Provide quarterly financial outlook updates based on leading indicators and trends.
• Lead promo strategy and execution across multiple digital surfaces.
• Be comfortable working across matrixed organizations to achieve common goals and drive growth.
• Build perspective around opportunities based on data that will lead to driving prioritization of most critical opportunities.

What Youll Need to Succeed

• Bachelors or Masters or equivalent experience in related field with 5 years of commerce software management consulting or business analytics experience
• Data driven with strong analytical skills and an ability to quickly turn data into actionable insights
• Experience pulling data from multiple sources using Tableau Power BI Web Analytics and SQL
• Strong understanding of digital business models and how to test and optimize customer experiences to deliver results
• Understanding of customer journey metrics and how they translate into ARR
• Demonstrated ability to build cross functional partnerships with key teams including Product Management Growth Product Marketing and Program/Project Management
• Outstanding communication and social skills with the desire and ability to take a stand and advocate a course of action highly articulate makes arguments in a compelling manner.
• Strong teammate and great sense of humor!

At Adobe for sales roles starting salaries are expressed as total target compensation (TTC base commission) and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting) the application window will remain open until at least the date and time stated above in Pacific Time in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location no specific application window applies and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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