Technical Solutions Operations Engineer 2
Technical Solutions Operations Engineer 2
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Job Description
We are seeking a highly motivated and experienced Technical Solutions Operations Engineer (TSOE) to support the global Technical Solutions (TS) organization building and maintaining our internal tooling and workflows.
Datadogs TS org is composed of 1000 customer-facing technical experts around the world. From Sales Engineers and Technical Account Managers to Support Engineers and Implementation Specialists TS works with prospects and customers throughout their Datadog journey to deliver outstanding customer experiences and drive growth through rapid product adoption.
We are committed to growth by attracting and developing top talent through a culture of ownership innovation diversity collaboration and humility. You will be part of a team immersed in a startup-like environment where you will be challenged but also will immediately witness your contributions to Datadog.
What Youll Do:
- Design and oversee the implementation of technology tools & systems (Zendesk Jira Assembled AWS etc.) that enable TS teams to efficiently and effectively achieve their KPIs and strategic goals.
- Develop and maintain system architecture diagrams data flow diagrams process maps and other documentation to ensure our technology systems are well-designed and efficient.
- Clarify requirements whenever necessary then evaluate and recommend technology solutions that best meet our business objectives.
- Work a hybrid model of 3-5 days in office per week.
Who You Are:
- Education in Computer Science or Information Systems or equivalent technical background and work experience
- 2 years of experience in Business Systems Engineering or Operations with 1 year experience in Zendesk Salesforce or a similar CRM platform
- Proficiency in Python JavaScript Java or any other object-oriented programming language
- The following experience is a strong plus:
- Proficient in JIRA and a Workforce Management platform
- Experienced in supporting Sales Engineering and Technical Professional Services teams
- Proven ability to learn & manage different technologies and systems
- Interested in problem solving and you enjoy automating processes
- Self-motivated detail-oriented and have a desire for continuous learning
- A critical thinker who defaults to a client-centric approach
- A thorough and effective communicator who takes pride in your meticulous documentation
Employment Type
Full Time
