Customer Service Representative, Full Time
Customer Service Representative, Full Time
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Job Description
Current Employees:
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Location: UHealth Tower
The Customer Service Representative (U) is responsible for providing the pivotal first impression and setting the tone for the patient family or visitor experience. This position is responsible for creating ID badges for all patients families and visitors upon entering the UHealth hospital lobbies. Customer Service Representative (U) will provide directions as needed assist with parking validations and assist with any needs of our patients family and visitors. Must be friendly empathic compassionate knowledgeable well-spoken and continuously customer-oriented.
CORE JOB FUNCTIONS:
Maintains patient confidentiality and privacy by accessing patient information only to the extent necessary to fulfill assigned duties. Executes departmental policy regarding HIPAA requirements. All patient information must be kept private confidential and secure. All lists reports files and documents must always be properly secured and stored. Interviews should be conducted in such a manner as to afford the patient reasonable audio and visual privacy.
Make safety customer service care and satisfaction the priority in every interaction.
Responsible for badging all patients families and visitors that enter the UHealth hospital.
Creating an online profile for patients families and visitors so their next visit will be entered into the Fast Pass system so we can improve the speediness of issuing badges.
Adheres to the CICARE and ACT framework by demonstrating professionalism cooperation alertness helpfulness and receptiveness with a kind and compassionate demeanor to all patients visitors and other staff members.
Act as a point of reference for patients families and visitors who need assistance or information and attend to their wishes and requirements.
Listens carefully to all patient family and visitor requests to provide a positive experience for them and to proactively identify any support they may require.
Escorts patients or family members when appropriate.
Assist with wheelchair transportation or anything needed to help our differently-abled patients.
Verify appointments in EPIC to validate parking.
Work closely with Public Safety for any patients/visitors who are not permitted to visit the facility and are flagged in our system.
Maintain a clean work environment and professional appearance to comply with relevant health and safety procedures.
Cover weekend and/or evening shifts as required.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
CORE QUALIFICATIONS
Minimum Qualifications (Essential Requirements):
Proficiency in English; multilingual skill is strongly preferred.
Able to work in a fast-paced environment with a calm professional and empathic demeanor.
Ability to multitask and utilize time-management skills.
Provide the highest level of customer service and promote a welcoming environment.
Excellent communication skills; speak clearly and maintain a positive tone and a helpful attitude. Ensures a clean pleasant and safe working environment.
Maintains professional attire and demeanor to project confidence with patients families and visitors.
Education:
High School diploma or equivalent
Experience:
Prior Customer Service experience is helpful
Knowledge Skills and Attitudes:
Commitment to the Universitys core values.
Ability to work independently and in a collaborative environment.
Ability to communicate effectively in both oral and written form.
Ability to recognize analyze and anticipate our patients families and visitors needs.
The above statements are intended to describe the general nature and primary responsibilities of this job classification. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge skills and abilities required for the job. This a job profile description and not all duties may be assigned to a specific position in each individual department.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical dental tuition remission and more.
UHealth-University of Miami Health System South Floridas only university-based health system provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center we are proud to serve South Florida Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching research and patient care. Were the challenge youve been looking for.
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
Job Status:
Full timeEmployee Type:
StaffPay Grade:
H2Required Experience:
Unclear Seniority
Employment Type
Full-Time
