Bank Patient Administrator
Bank Patient Administrator
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Job Description
Who are we
Newmedica are one of the leading providers of NHS ophthalmology services in England providing
outpatients appointments diagnostic testing and eye surgery. We aim to change lives through
better sight and eye health.
We care for thousands of NHS and private patients a year in our specialist eye clinics across the
country. We have significant growth plans over the next few years as we look to establish a national
footprint and open many new sites across the UK.
We are thrilled to say that following an independently conducted survey of Newmedica colleagues
to tell us what its like to work here we have been certified as a Great Place to Work for the second
year running. The feedback has directly contributed to Newmedica being listed among the UKs top
50 Best Workplaces for 2025.
Role overview
We are looking for a new bank Patient Administrator to join our Norwich site.
As youd guess from the title this role involves carrying out different administrative reception duties and its a
varied role you could be booking patients into their appointments making and answering phone
calls sending and replying to emails managing the post and sending letters or dealing with
enquiries. Our clinics are busy so were looking for someone who loves working in a fast-paced
environment where every day is different.
We need someone who is incredibly customer focussed and enjoys meeting and talking to people
the thought of eye surgery can be a daunting prospect for patients to deal with so all our team
members need to be empathetic and friendly and able to put patients at ease.
What skills and experience do I need
Well provide training so experience isnt always needed but the following things will be
advantageous:
Previous experience in a customer or patient facing role
Experience in a busy administrative role
A competent user of all Office 365 programmes
Tech savvy and comfortable working on new systems e.g. patient record systems
A good phone manner
An excellent grasp of the English language both verbally and in written format
A good team player happy to jump in and support others when required
What were offering
A rate of 12.62 per hour
An environment where your learning and development is supported through a range
of various learning tools and courses.
Working with a friendly multi-disciplinary team passionate about improving the lives
of our patients
A bright spacious and modern working environment built to the highest standards
If you would like an informal chat about the opportunity or to request a job description please
contact
Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants
must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in
the event of a successful application which we will pay for.
At Newmedica we actively promote diversity and equal opportunities and we are committed to this
in both the running of our services and how we recruit our staff. We actively encourage applications
from everyone with the essential requirements of the job regardless of any protected
characteristics.
Newmedica is fully committed to safeguarding the welfare of all people irrespective of gender age
disability sexual orientation race language religion ethnic or social origin.
Required Experience:
Unclear Seniority
Employment Type
Hourly
