Barback

JOB DESCRIPTION

Job Title: Barback (Bellini)
Department: Food and Beverage
Immediate Supervisor: F&B Manager

This job description serves as a guide for defining expectations and responsibilities for this position. It may be updated at the discretion of management and may include additional or modified duties as assigned.

JOB OVERVIEW:

Main Purpose: To support bartenders by ensuring they have all necessary supplies and a clean organized workspace allowing them to focus on serving guests.

DUTIES AND RESPONSIBILITIES:

• Deliver the brand promise and consistently provide exceptional guest service.
• Offer outstanding service to both external guests and internal team members.
• Handle guest and employee complaints and inquiries courteously and efficiently. Escalate guest concerns promptly to the Bar Manager or Restaurant Manager.
• Maintain positive guest and colleague interactions and foster strong working relationships.
• Prepare all products according to standardized venue recipes with attention to portion control.
• Coordinate with support staff to ensure the bar is adequately stocked and prepared for service.
• Help maintain inventory at par levels.
• Work with urgency and assist team members as needed.
• Communicate with management and staff to address guest needs comments or incidents.
• Adhere to all state and federal liquor laws.
• Create and maintain a fun upbeat and energetic atmosphere.
• Interact with customers in a friendly and playful manner.
• Stand or walk for a minimum of eight hours per shift within assigned bar areas.
• Remain observant and responsive while multitasking and managing high-stress situations.
• Operate various equipment including carts soda/liquor guns espresso machines blenders ice machines and knives.
• Perform physical activities such as twisting pushing/pulling reaching bending climbing and lifting (up to 50 lbs.; push/pull up to 150 lbs.).
• Use hand motions effectively to prepare and pour drinks.
• Work efficiently in high-volume fast-paced environments with high noise levels flashing lights and other sensory distractions.
• Be available to work in both indoor and outdoor settings year-round based on business needs.
• Attend and actively participate in required training sessions and team meetings.
• Exhibit responsible behavior and represent the hotel brand positively.
• Maintain professional relationships with competitors business partners and external contacts.
• Read and follow the hotels Employee Handbook including policies on hygiene safety and computer resources.
• Uphold high standards of personal grooming and presentation.
• Adapt to changes in guest experience standards industry trends and hotel initiatives.
• Perform any other reasonable duties as assigned.

QUALIFICATIONS AND REQUIREMENTS:

• Minimum of 2 years experience in a high-volume service-focused restaurant.
• Strong physical stamina and the ability to lift and carry heavy items.
• Self-motivated with a passion for learning and improving beverage knowledge.
• Strong multitasking abilities in a fast-paced environment.
• Excellent communication and teamwork skills.
• High attention to cleanliness and detail.
• Ability to maintain excellent customer service in a dynamic and changing environment.
• Familiarity with bar equipment such as dishwashers coolers slicers and ice machines.
• Fluent in English (multilingual skills are a plus).
• Must be 18 years of age or older.
• Flexibility to work nights weekends and holidays as required.
• Grooming: All employees must maintain a neat clean and well-groomed appearance in accordance with Mr. Cs standards.

INTENT AND FUNCTION OF JOB DESCRIPTIONS:

This job description outlines essential responsibilities and qualifications. While not exhaustive it reflects the minimum requirements for the role. Employees may be assigned additional duties as needed. This document does not constitute a contract of employment. The organization is an at-will employer.