IT Specialist I
IT Specialist I
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Job Description
Overview
Pursue your passion and fulfill your purpose at KidsCare!KidsCare Home Healthis a multi-award-winning organization who was most recently for the third year in a row as a2024 U.S. Top Workplace. As an award-winning organization we are looking for dedicated professionals who will embrace the KidsCare core values. At KidsCare we desire to work with individuals who embody the values of the organization which together create ourC.A.R.E. culture.In return we offer afull benefits packageto include health dental and vision insurance paid time off 401K tuition reimbursement anda hybrid or blended work arrangement(providing balance between in office and work from home).
As part of your application process we also ask that you complete a culture index survey at the link provided.
Essential Duties and Responsibilities
- Excellent communication skills with a commitment to understanding customer requirements as well as business objectives.
- Patience and ability to train users in both new and existing IT systems.
- Conduct IT-related training to new hires users and technical teams as needed.
- Field incoming help requests from end users via both telephone and e-mail in a courteous and timely manner.
- Enters service-related information into ticketing system ensuring system is updated once action has been taken; maintains accurate records and files; documents progress and procedures performed; generates systems reports on a periodic basis.
- Identify and learn appropriate software and hardware used to support the organization.
- Perform hands-on fixes at the desktop/device level including installing and upgrading software installing hardware implementing file backups and configuring systems and applications.
- Performing preventative maintenance including checking and cleaning of workstations printers and peripherals.
- Assist in the development and enhancement of IT systems.
- Evaluate documented resolutions and analyze trends for ways to prevent them in the future.
- Assess potential risks and technical challenges and prepare appropriate mitigation plans.
- Recommend process improvements to ensure system reliability scalability security integrity and performance.
- Comply with all company policies practices and procedures.
- Other duties as assigned.
Qualifications
Other Qualifications and Skills
- Knowledge of basic computer hardware.
- Prior experience with desktop and server operating systems including Windows OS.
- Prior application support experience preferred.
- Working knowledge of diagnostic utilities.
- Excellent Customer Service skills.
- Exceptional verbal and written communication skills.
Education and Work Experience Requirements
- High School diploma or General Education Degree .
- Associate degree in related field is preferred.
- One (1) year of helpdesk support experience preferred.
- CompTIA A certification is preferred.
Physical Demands/Working Environment
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job the employee is regularly required to stand sit; talk hear and use hands and fingers to operate a computer and telephone keyboard.
- Ability to sit at a computer for an extended period.
- Light to moderate physical activity and lifting is .
- Specific vision abilities required by this job include close vision requirements.
- Moderate noise (i.e. business office with computers phone and printers light traffic).
Required Experience:
Unclear Seniority
Employment Type
Full-Time
