Associate Technical Writing Manager
Associate Technical Writing Manager
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Job Description
About the Job
The Red Hat Customer Content Services (CCS) team is looking for an Associate Technical Writing Manager to join our organization. The Associate Technical Writing Manager plays a critical role in making Red Hats product documentation a competitive differentiator. As part of a global team you will work with your peers around the world to drive our strategic initiatives to develop customer-centric content that supports Red Hats product documentation needs. The ideal candidate will have experience growing and leading highly performant writing teams in a high tech fast-paced environment.
What You Will Do
Partner with your peers across teams to ensure that project needs are met to satisfaction and that each individual has appropriate challenging assignments that contribute to team goals
Build an agile engaged and flexible team of writers equipped with the ability to make strong contributions to team and departmental goals
Provide direction coaching and assessments of work that increase your teams capabilities and effectiveness
Develop an understanding of customer and partner needs and company goals to organize and coach the team
Assess team performance and capacity against strategic business goals
Drive collaboration efforts between technical writers and customer-facing technical staff such as Global Support Services and other stakeholders across the business
What You Will Bring
Experience coaching mentoring or leading people in a collaborative environment
Demonstrated understanding of how to build highly performant teams
Demonstrated track record of improving customer experiences
Excellent written and verbal communication skills
Experience with and passion for creating and evolving technical content
Pay Transparency
Red Hat determines compensation based on several factors including but not limited to job location experience applicable skills and training external market value and internal pay equity. Annual salary is one component of Red Hats compensation package. This position may also be eligible for bonus commission and/or equity. For positions with Remote-US locations the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.
About Red Hat
Red Hat is the worlds leading provider of enterprise open source software solutions using a community-powered approach to deliver high-performing Linux cloud container and Kubernetes technologies. Spread across 40 countries our associates work flexibly across work environments from in-office to office-flex to fully remote depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas no matter their title or tenure. Were a leader in open source because of our open and inclusive environment. We hire creative passionate people ready to contribute their ideas help solve complex problems and make an impact.
Benefits
Comprehensive medical dental and vision coverage
Flexible Spending Account - healthcare and dependent care
Health Savings Account - high deductible medical plan
Retirement 401(k) with employer match
Paid time off and holidays
Paid parental leave plans for all new parents
Leave benefits including disability paid family medical leave and paid military leave
Additional benefits including employee stock purchase plan family planning reimbursement tuition reimbursement transportation expense account employee assistance program and more!
Note: These benefits are only applicable to full time permanent associates at Red Hat located in the United States.
Inclusion at Red Hat
Red Hats culture is built on the open source principles of transparency collaboration and inclusion where the best ideas can come from anywhere and anyone. When this is realized it empowers people from different backgrounds perspectives and experiences to come together to share ideas challenge the status quo and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access and that all voices are not only heard but also celebrated. We hope you will join our celebration and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race color religion sex sexual orientation gender identity national origin ancestry citizenship age veteran status genetic information physical or mental disability medical condition marital status or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for and will not pay any fees commissions or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application email . General inquiries such as those regarding the status of a job application will not receive a reply.
Required Experience:
Manager
Employment Type
Full Time
