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Job Location drjobs

Coslada - Spain

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Currently we are looking for a Enterprise Applications Support Delivery Manager to join our global team from one of our Madrids locations!

Your role:

  • Enterprise Applications Service Delivery Manager covering multiple business areas (ERP Supply Chain Engineering HR )
  • Responsible for Enterprise Application Service Delivery within the Business Areas and regions
  • Operate effectively as a unified team with other EnSite Leaders to meet the deliverables as promised to business in achieving quality-solution on time.
  • Owner of the demand management process from a Service Delivery perspective
  • Evaluate and approve solutions for changes / enhancements with an enterprise mindset and focus on value-addition/usability/long-term sustainability
  • Drive the implementation of long-term solutions that address root causes of support issues to reduce total number of incidents and improve TCO
  • Provide insight to EnSite leadership with weekly reports metrics KPIs issues and risk analysis for the respective business areas
  • Responsible for resource planning and optimization of EnSite Service Delivery team
  • Support EnSite leadership by participating in strategy meetings driving cost reductions and increase value of EnSite
  • Improve user experience by maintaining training materials provide insight in open tickets and requests continuous improvements in service delivery
  • EnSite KPI / Metrics Dashboards to provide insights into EnSite performance
  • Ticket Trend Analysis to address root causes and reduce ticket volumes
  • Site Health Checks to maximize our investment in the EnSite technologies
  • Maintain high-level knowledgeable about applications tools and technology supporting the global business areas
  • Build and lead a team of Business Process Experts focused on global business processes within the business areas
  • Support projects during scope / design testing and hypercare cycles to ensure supportability and a smooth transition into EnSite

Your profile:

  • Strong management experience in large multi-ERP application landscapes (Oracle SAP)
  • Leadership skills; able to lead a team of cross-functional experts
  • Strong IT acumen related to ERP systems and processes (Procure to Pay Order to Cash Plan to Manufacture and Accounting to Close)
  • Experience working with various ERP environments preferably having exposure to multiple ERPs and other 3rd party bolt-ons.
  • Must be able to proactively resolve issues
  • Must be highly organized have attention to detail and have excellent communications skills.
  • Ability to coordinate multiple tasks at one time.
  • Has the ability to work in a cross-functional matrix environment
  • Proficient in English language.
  • Experience: Mid-level (3-5 years of management experience).
  • Flexible work hours
  • Travel maximum 25%

What we offer (among other benefits)/depending on the exact location:

  • Canteen 100% founded by the company

  • Flexible working time: 30 minutes ahead or behind

  • Summer timetable (shorter working hours)


Required Experience:

Manager

Employment Type

Full-Time

Company Industry

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