Vice-President, Process Optimization and Change Management
Vice-President, Process Optimization and Change Management
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Job Description
Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.
At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC please visit
The Vice-President Process Optimization and Change Management is accountable for developing prioritizing and managing a robust pipeline of strategic process improvement initiatives across Personal & Business Banking (PBB) and Commercial Banking &Wealth Management (CBWM) businesses.
The VP ensures that strategic growth and regulatory process changes are aligned across businesses and with enterprise priorities through strategic reviews of segments lines of business (s) functions and processes. The role ensures that productivity strategies are well-articulated delivered in alignment with a rolling 3-year roadmap and benefits realized through ongoing monitoring and continuous improvement activities.
The VP supports productivity and operational excellence priorities by ensuring that critical business processes meet client employee regulator and business needs and that services are delivered on time and with the highest quality and in the most cost-effective manner. Acts as a catalyst for transformation cross-platform collaboration and new capability development that integrates next generation technologies where appropriate. Serves as thought partners to senior executives and Line of Business partners by offering targeted end-to-end views of the highest priority and often most complex strategic and process-related problems as well as accelerating continuous process improvement activities with measurable impact to frontline productivity and client experience. Plays an instrumental role in the regulatory compliance of the overall business unit strategies through active change management and collaboration with enterprise risk partners on significant regulatory change.
As an organizational leader this role champions:
CIBC employee experience principles:
Always professional so our team members can excel and be their best professional self.
Radically simple so our team members can focus on what they need to do and make an impact.
Genuinely caring so our team members can feel valued for who they are and what they contribute.
CIBC leadership capabilities:
Envisions the futureto innovate purposefully to create new value and harness new capabilities in order to meet the evolving needs of our diverse stakeholders.
Inspires hearts and mindsto build an inclusive culture where we make bold choices collaborate and empower others to take chances and do whats right for our stakeholders.
Drives action and impact togetherto align with urgency around what matters making decisions with speed and always making a real difference.
What Youll be Doing
Business Process Optimization and Thought Leadership:
Partnering with Business Architecture create and maintain a roadmap of process enhancements contributing to overall SBU productivity targets. Ensure the establishment of appropriate Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) to track and realize benefits aligned to SBU strategic plans.
Maintain oversight on progress on the process optimization portfolio with senior executives and provide thought leadership on priorities anticipated investments operational challenges and potential threats to delivery.
Collaborate with business teams in product distribution and digital to identify and quantify process improvement opportunities.
Lead develop prioritize manage and execute a portfolio of strategic process improvement initiatives leveraging end-to-end design lean process management workflow management and zero-base design principles. Focus on improvement opportunities to eliminate non-value activities simplify centralize and automate inefficient practices.
Collaborate with the Business Architecture team identify opportunities to integrate new technologies for accelerate productivity lift and partner across CIBC infrastructure teams to deliver transformational solutions.
Collaborate with Enterprise Process Engineering team in delivering process improvements to the SBU by providing direction on initiatives and desired outcomes and closely participating to deliver end-to-end simplification.
Build engagement for continuous improvement with frontline teams and partners through Idea Hive and other targeted programs to enhance client and employee experience and productivity.
Leverage experiences from incidents regulatory examinations complaints litigation and similar issues as an opportunity to develop or enhance processes and policies.
Review adoption and adherence to operational best practices to prioritize and address control gaps and improve the overall operational effectiveness.
Regulatory Change:
Sponsor and/or act as overall PBB and/or CBWM business lead on enterprise and SBU regulatory change initiatives coordinating closely with project delivery People Change Management (PCM) and leads to operationalize processes within required timelines and adhere to new standards and modify behaviours.
Establish and maintain appropriate governance for a holistic SBU view of regulatory changes impacting different stakeholders key strategic decisions required to deliver competitive and industry views timely escalation and effective management of risks and appropriate resourcing.
Establish and maintain a operational change board to manage cross- and cross-regulatory change conflicts anticipate risks collectively and collaborate on opportunities to optimize delivery.
Work with s and Business Controls to ensure effective monitoring and oversight of regulatory changes and sustainment of processes upon handover to teams to business as usual.
Scan and monitor potential changes on the regulatory horizon to anticipate potential impact to stakeholders and ensure businesses are well positioned to respond to changes.
Change Management:
Oversee the change management center of excellence to provide change advisory support to the PBB and CBWM organizations.
Advise on change impacts and risks and maintaining a risk register for overall optimization of initiative objectives.
Provide advisory support and collaborate on development of employee communication and engagement plans that will influence the mindset and behavior changes in support of overall organization performance.
Advise on strategies to increase engagement and adoption of new processes and procedures.
Act as a center of expertise for collaboration development change management and communication.
Establish and maintain stakeholder client and executive management relationships to effectively influence strategic priorities facilitate decision making and to develop risk mitigated strategies.
Act as the trusted advisor to the SEVP & Group Head of PBB /CBWM EVP & CAO and Executive Project Sponsor and Steering Committee when providing advice and counsel on business requirements aimed at optimizing PBB/CBWM service delivery and operational effectiveness.
What Were Looking For
Critical thinking through university education MBA or graduate level degree preferred.
Extensive experience and knowledge of financial markets wealth management and banking with a minimum of 10 years of industry experience of which 5 years of which must have been in a leadership role.
A deep understanding of financial operational management systems/tools and processes that exist across lines of business to enable continuous improvement of internal processes.
Strategic thinking; Ability to apply thought leadership and complex concepts to ensure the operational support offer ensure a competitive edge for the business.
Experience leading large strategic project teams and a demonstrated ability in project and process design management and implementation.
Comfort working in rapidly evolving environments ambiguous situations across different businesses and adapting to new/emerging technologies.
Effective communication & relationship building skill.
Strong influential skills sufficient to compel diverse groups to align to common goals that involve matters of major business strategy.
Strong ability to present and communicate concepts/ideas in a clear and persuasive manner.
Knowledge of CIBC organization sufficient to develop and improve complex practices and processes in closely related operational activities.
Clearly demonstrated success in project/program execution requiring re-engineering of processes to achieve performance improvements.
Leadership and people management skills sufficient to motivate a senior team faced with significant change.
What CIBC Offers
At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.
We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact
You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation coding French proficiency MS Office). Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.
Job Location
Toronto-81 Bay 12th FloorEmployment Type
RegularWeekly Hours
37.5Skills
Change Management Process ImprovementsRequired Experience:
Chief
Employment Type
Full-Time
