IT Helpdesk Support Officer
IT Helpdesk Support Officer
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Job Description
Be a part of a feminist organisation that is dedicated to making a future where gender equality is a reality!
Were excited to welcome a proactive and technically skilled IT Support Officer into this newly created role at YWCA Australia. As a key member of our team youll play a vital role in ensuring smooth and secure IT operations across the organisation.
If youre passionate about tech thrive in a dynamic environment and want to be part of a purpose-driven organisation wed love to hear from you.
- Location: Sydney - Hybrid Working (Office & Remote/WFH)
- Salary: $70000 per annum Not for Profit Salary Packaging Benefit
- Contract: Full-Time Ongoing (38 hours per week)
- Impactful Work: Be a part of an organisation that is dedicated to making a future where gender equality is a reality
About YWCA Australia
For over 140 years we have been working at the forefront of gender equality through our housing community programs and five-year plan has a focus on making young womens leadership and womens housing our priority for gender equity in Australia.
About the role
The IT Helpdesk Support Officer will deliver high-quality IT support assisting with IT infrastructure and asset management and contributing to the success of key technology projects.
In this role you will:
- Deliver responsive and effective Level 1 & 2 IT support
- Manage and help shape our internal ticketing system (currently in development)
- Coordinate and support technical projects across departments
- Maintain and track IT assets and inventory
- Oversee IT infrastructure support and security services
For more information about this role please refer to the position description.
About You
The ideal applicant will have:
- Bachelors degree in IT or equivalent technical support experience
- 2 years in technical support ideally in a service desk or MSP environment
- Proficient in Windows Microsoft 365 Intune (Autopilot & Company Portal) Screen Connect macOS MDM platforms and IT asset management; familiarity with Jira or ServiceNow is a plus
- Strong communication interpersonal and customer service skills
- Proven ability to build positive relationships and work effectively in diverse inclusive environments
- Excellent problem-solving attention to detail and time management
- Passion for womens rights social change and advancing gender equality
What to Expect
Before you start successful candidates will need to complete the following pre-employment checks:
- National Criminal History Check
- Valid State-Based Working with Children Permit
- Medical Declaration
Dont meet every single requirement At YWCA Australia we are dedicated to building a diverse inclusive and authentic workplace. If this role speaks to you but your past experience doesnt align perfectly we encourage you to apply anyway.
How To Apply
Click Apply to submit your resume/CV and a cover letter outlining why you are the ideal candidate for this role!
Applications close on 22 June 2025.
Were excited to find the right fit so well be reviewing applications as they come in. Submit yours early for priority consideration!
Please connect with us at any time during the recruitment process if you require assistance to fully participate.
Questions
If you have questions about this opportunity please contact Rezwan Ahmed Manager - IT Support & Security E:
Required Experience:
Unclear Seniority
Employment Type
Full-Time
