Job Title: Support Executive
Description
The Support Executive will be responsible for providing excellent customer service and technical support to clients. They will handle incoming inquiries troubleshoot technical issues and ensure customer satisfaction.
Responsibilities
- Responding to customer queries via phone email and chat
- Diagnosing and resolving technical issues
- Escalating complex problems to the appropriate teams
- Providing product information and guidance to customers
- Maintaining accurate records of customer interactions
Qualifications
- Bachelor's degree in a related field
- Previous experience in customer support or a similar role
- Excellent communication skills
- Strong problem-solving abilities
- Ability to work well under pressure
Skills
- Customer Service
- Technical Support
- Communication
- Problem-Solving
- Time Management