International Customer Support (Voice)
International Customer Support (Voice)
Posted on :
13-06-2025
Employer Active
1 Vacancy
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Job Description
International Customer Support (Voice)
Fluent English Communication Skills
Process: International
Location: Infopark Kochi
Shift: Night Shift (Rotational)
Cab Facility: Pick and Drop Available
Salary: 19000/- to 35000/- per month
Work Mode: Work from Office (On-site)
Job Description:
- Respond to customer inquiries and provide technical support via email and chat in a timely and professional manner.
- Troubleshoot technical issues reported by customers working towards prompt resolutions and escalate complex issues to relevant teams when necessary.
- Research diagnose document and resolve technical issues related to software and hardware.
- Guide customers through step-by-step solutions clearly and patiently to ensure complete understanding and satisfaction.
- Maintain accurate records of customer interactions transactions comments and complaints including actions taken.
- Follow up with customers to ensure their technical issues have been resolved satisfactorily.
- Collaborate with the product development and technical teams by communicating customer feedback and identifying recurring issues.
- Stay updated on the latest technology trends and updates to offer accurate and effective technical support.
- Participate actively in ongoing training programs to enhance technical knowledge and customer service skills.
- Adhere to company policies including data security and privacy guidelines while handling sensitive customer information.
Requirements
- Educational Qualification: Degree (Any Discipline)
- Basic Technical Skills
- Fluent English Communication Skills
- Freshers with excellent English communication or candidates with prior customer support (L1) experience can apply
- Flexible to work under rotational shifts primarily Night Shifts
English communication skills
Education
Graduation
Employment Type
Full Time
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