Sr Product Manager - Technical, AWS Enterprise Support S&O
Sr Product Manager - Technical, AWS Enterprise Support S&O
Posted on :
13-06-2025
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1 Vacancy
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Job Description
AWS Enterprise Support Strategy and Operations (ES S&O) is searching for an innovative passionate and customer-focused product manager with a track record of delivery. We are looking for a relentless self-starter that will boldly do whats best for the business to serve our customers; someone with a true pioneering spirit willing to get hands dirty in a start-up environment while being able to optimize delivery against both short and long term goals.
In this role you will drive a continuous improvement roadmap and act as a technology portfolio owner in the Enterprise Support organization. You will take large complex problems and break them down into prioritized roadmaps and ensure timely delivery of features. You will assess costs benefits and ROI identify and mitigate risks manage escalations anticipate and make trade-offs and balance business needs with technical constraints.
The right candidate earns trust by demonstrating performance effective communication skills and a strong record of delivering results timely and effectively. You should have experience managing global technology products in a large multi-national preferably tech company. The ideal candidate has broad technical skills software development leadership experience and a deep analytical background. Strong judgement and a demonstrated ability to influence without explicit authority are key to success.
AWS Global Services
AWS Global Services includes experts from across AWS who help our customers design build operate and secure their cloud environments. Customers innovate with AWS Professional Services upskill with AWS Training and Certification optimize with AWS Support and Managed Services and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners AWS Sovereign Cloud AWS International Product and the Generative AI Innovation Center. Youll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
Key job responsibilities
You define the strategic vision own the long-term roadmap and drive teams to execute on that vision. You are responsible for the end-to-end product experience. You make sure we delight customers. You oversee a products customer engagement PR/FAQ and other requirements definition CX design compliance feature development priority product messaging pricing and reliability. As a single-threaded owner you are trusted to operate with complete independence.
You are the product subject matter expert. You deeply understand your customer their needs the business landscape product functionality (current and desired) and backend technologies (opportunities and limitations). You provide context and visibility into why the product is designed the way it is and convey the reasons behind prior decisions. You are exceptional at educating stakeholders and partner teams on the customer experience we want to build and holding all builders accountable to that experience. You bring clarity to complexity probe assumptions illuminate pitfalls and foster shared understanding.
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience in using analytical tools such as Tableau Qlikview QuickSight
- Experience in building and driving adoption of new tools
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136100/year in our lowest geographic market up to $235200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
In this role you will drive a continuous improvement roadmap and act as a technology portfolio owner in the Enterprise Support organization. You will take large complex problems and break them down into prioritized roadmaps and ensure timely delivery of features. You will assess costs benefits and ROI identify and mitigate risks manage escalations anticipate and make trade-offs and balance business needs with technical constraints.
The right candidate earns trust by demonstrating performance effective communication skills and a strong record of delivering results timely and effectively. You should have experience managing global technology products in a large multi-national preferably tech company. The ideal candidate has broad technical skills software development leadership experience and a deep analytical background. Strong judgement and a demonstrated ability to influence without explicit authority are key to success.
AWS Global Services
AWS Global Services includes experts from across AWS who help our customers design build operate and secure their cloud environments. Customers innovate with AWS Professional Services upskill with AWS Training and Certification optimize with AWS Support and Managed Services and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners AWS Sovereign Cloud AWS International Product and the Generative AI Innovation Center. Youll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
Key job responsibilities
You define the strategic vision own the long-term roadmap and drive teams to execute on that vision. You are responsible for the end-to-end product experience. You make sure we delight customers. You oversee a products customer engagement PR/FAQ and other requirements definition CX design compliance feature development priority product messaging pricing and reliability. As a single-threaded owner you are trusted to operate with complete independence.
You are the product subject matter expert. You deeply understand your customer their needs the business landscape product functionality (current and desired) and backend technologies (opportunities and limitations). You provide context and visibility into why the product is designed the way it is and convey the reasons behind prior decisions. You are exceptional at educating stakeholders and partner teams on the customer experience we want to build and holding all builders accountable to that experience. You bring clarity to complexity probe assumptions illuminate pitfalls and foster shared understanding.
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience in using analytical tools such as Tableau Qlikview QuickSight
- Experience in building and driving adoption of new tools
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136100/year in our lowest geographic market up to $235200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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