CX Content Development Specialist
CX Content Development Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
FocusKPI is looking for aCX Content Development Specialistto join one of our clients a high-tech SaaS company.
As a Content Specialist on the clients CX Scaled Content Creation team youll write knowledge base articles for their help center and internal support knowledge base. Youll work closely with subject matter experts from CX product design and marketing to create content that supports product launches and optimization projects. This is a production-level position where youll work on multiple projects simultaneously developing content for both consumer and business audiences as well as internal support agents. Youll join a fast-paced globally distributed team that translates technical concepts into clear concise copy.
Work Location:Remote - anywhere in the US
Duration:12-monthcontract
Pay Range:$25/hr to $34/hr
Responsibilities:
- Interview subject matter experts and conduct discovery research to discern content organization
- Write edit and optimize external knowledge base content on the clients website
- Update internal knowledge base articles including troubleshooting articles handling guides one-pagers and how-to articles
- Maintain and update a collection of support macros for support agents that demonstrate the clientsSupport voice and tone
- Work directly with the Training Development team to ensure cohesive messaging of information to support agents
- Collaborate with cross-functional stakeholders to support product launch activity
- Participate in content peer reviews and provide concise actionable feedback
- 1-3 years of experience documenting software products.
- Proven working experience in technical writing and/or software documentation with a portfolio
- Ability to work autonomously with excellent time management and organizational skills
- Ability to deliver high-quality content paying extreme attention to detail
- Ability to quickly grasp complex technical concepts and make them easily understandable by various tiers of support
- Excellent writing editing and proofreading skills in English
- Experience developing written content adhering to style and brand guides
**No C2C resumes are considered**
Thank you!
FocusKPI Hiring Team
Founded in 2010 FocusKPI Inc. (FocusKPI) is a data science and technology firm specializing in predictive analytics practice and methodologies. FocusKPI is a US company headquartered in Silicon Valley California with an East Coast office in Boston Massachusetts.
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Required Experience:
Manager
Employment Type
Contract
