Program Manager, XB DEX
Program Manager, XB DEX
Posted on :
13-06-2025
Employer Active
1 Vacancy
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Job Description
For millions of customers worldwide the Amazon name is synonymous with delivery and the Cross-Border Delivery Experience (XB DEX) team provides global customers with innovative ways to get what they want and need by enabling the choices they make on every order every day. XB DEX builds launches and manages customer-facing products that define the delivery experience for millions of cross-border customers along with the CX features presented to them every day from Search through Checkout. Together XB DEX is changing how customers experience delivery from the speed convenience and selection features they see on the site every day to launching delivery benefits and new programs for customers around the world.
What will you do
As a Program Manager you will lead initiatives to improve the Import Fees experience for XB customers. You will own the roadmap to deliver accuracy and performance goals. You will handle complex dive deeps and business management scenarios proactively identifying gaps/opportunities.
The ideal candidate thrives on data-driven decision making has solid program management background. S/he can lead and deliver on high-level strategic initiatives. They can roll up their sleeves dig in and get the job done. Strong business judgment ability to influence cross-functional teams customer-centric and creative mindset with strong analytical skills are essential. This opportunity requires excellent program management prioritization and communication skills as well as the ability to navigate ambiguity.
Key job responsibilities
Define program roadmap Track and report progress Manage stakeholders Lead dive-deeps support in requirement gatherings and prioritize competing opportunities.
Work directly with Tech and Product to deliver on annual roadmap.
Understand customer (external and internal) needs define clear requirements and execute to high expectations in a fast-paced environment.
Interact with stakeholders at multiple levels and in multiple locations working with business operations tech and BI teams to define and deliver solutions.
Anticipate bottlenecks provide escalation management and make tradeoffs to balance business needs versus technical or operational constraints.
- 2 years of program or project management experience
- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
What will you do
As a Program Manager you will lead initiatives to improve the Import Fees experience for XB customers. You will own the roadmap to deliver accuracy and performance goals. You will handle complex dive deeps and business management scenarios proactively identifying gaps/opportunities.
The ideal candidate thrives on data-driven decision making has solid program management background. S/he can lead and deliver on high-level strategic initiatives. They can roll up their sleeves dig in and get the job done. Strong business judgment ability to influence cross-functional teams customer-centric and creative mindset with strong analytical skills are essential. This opportunity requires excellent program management prioritization and communication skills as well as the ability to navigate ambiguity.
Key job responsibilities
Define program roadmap Track and report progress Manage stakeholders Lead dive-deeps support in requirement gatherings and prioritize competing opportunities.
Work directly with Tech and Product to deliver on annual roadmap.
Understand customer (external and internal) needs define clear requirements and execute to high expectations in a fast-paced environment.
Interact with stakeholders at multiple levels and in multiple locations working with business operations tech and BI teams to define and deliver solutions.
Anticipate bottlenecks provide escalation management and make tradeoffs to balance business needs versus technical or operational constraints.
- 2 years of program or project management experience
- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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