Payment Operations Officer
Payment Operations Officer
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Job Description
Your Opportunity
As a Payment Operations Officer youll play a critical role in ensuring the smooth operation and success of Cuscals Product Delivery team. From providing exceptional customer support to exploring our clients environment to delivering high-quality products your work will make a tangible difference to the businesses and customers that the Australian financial sector serves.
Youll also make an impact by:
- Functions include but not limited to handle Bpay Direct Entry NPP Member Chequing and NPP function below:
- Handle Bpay biller and payer related tasks.
- Work on Direct entries market and client releases accurately and timely.
- Accurately action cheque processing services manual paperwork and image verification.
- Handle NPP related tasks.
- Ensure that the daily work is actioned within cut-off times meeting the requirements of our clients APN regulators and other Financial Institutions.
- Identify and escalate issues and concerns client complaints service failures supplier failures or non-compliance to Cuscal policy.
- Identify and escalate issues and concerns client complaints service failures supplier failures or non-compliance to Cuscal policy.
- Adherence to processes and accurate documentation of procedures to meet audit and compliance policies.
- Build relationships and liaise with internal stakeholders clients other Financial Institutions Vendors regulators and Scheme.
- Action and respond to client service requests and other internal requests in a timely accurate manner to meet SLAs.
- Contribute towards the quality assurance policy and continuous improvement in the Team.
- Project related duties as required such as onboarding of Clients implementation of new initiatives and scheme mandates.
- Manage Administration and general office duties.
Qualifications :
What youll bring
Youre a problem solver with strong communication skills and a passion for delivering exceptional service or solutions. You thrive in a fast-paced environment and are driven to contribute to a dynamic team.
To succeed in this role youll have:
- Experience working in Payments.
- Previous work experience in an administrative or client service-based role.
- Payments industry knowledge essential.
Youll stand out from the crowd if you have some of the following:
- Experience in the financial services sector.
Additional Information :
Why Cuscal
At Cuscal youll find a strong successful company thats reimagining the future. And our team is right there at the heart of it all.
Here youll deliver or support interesting ground-breaking work that has real impact - on Australias financial services sector and the millions of customers it serves.
Youll innovate alongside skilled smart connected teams.
And youll build an impressive fulfilling career that continues to grow.
Youll also enjoy a range of benefits including:
Recognition and growth: Celebrate achievements through IGNITE and grow with tailored development opportunities.
Wellbeing focus: Access initiatives supporting physical mental and financial health plus discounts via Cuscal Advantage.
Diversity and inclusion: Join a workplace that values different perspectives and flexible work arrangements.
Giving back: Participate in workplace giving with company-matched donations.
Join us and reimagine the future
Ready to make an impact Click APPLY to join Cuscal today.
If youre excited about this opportunity wed love to explore how you can contribute to our vision for the future. Screening and interviews may occur before the job ad closing date so dont wait - apply now.
For further information about this role please contact
Cuscal is an equal opportunity employer committed to an equitable diverse and socially inclusive work environment and a positive barrier-free recruitment process.
We welcome applicants from an Aboriginal and Torres Strait Islander heritage people living with a disability LGBTQIA and people from culturally diverse backgrounds to explore career opportunities with Cuscal.
Note: Cuscal does not accept unsolicited resumes from recruitment agencies or search firms.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
