Associate Client Solutions Analyst
Associate Client Solutions Analyst
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Job Description
As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and mid-market firms rely on SS&C for expertise scale and technology.
Job Description
Get To Know Us:
Were looking for a motivated and service-driven Associate Client Solutions Analyst to join our growing team. In this role youll be the first point of contact for our clients supporting them with product inquiries and troubleshooting software-related issues. You will play a key role in ensuring a positive client experience by helping resolve installation operation and maintenance challenges.
This is an ideal position for someone early in their career who enjoys problem-solving communicating with customers and growing their technical knowledge in a fast-paced team-focused environment.
Why You Will Love It Here!
Flexibility: Hybrid Work Model
Your Future: Income Protection Insurance & Salary Continuance
Work/Life Balance: FlexibleTimeOff
Your Wellbeing: Private Health Insurance discount Primary & Secondary Paid Parental leave Death & TPD Insurance
Diversity & Inclusion: Committed to Welcoming Celebrating and Thriving on Diversity
Training: Hands-On Team-Customised including SS&C University
Extra Perks: Discounts on fitness clubs travel and more!
What You Will Get To Do:
Respond to client product inquiries via phone email or chat with professionalism and care
Assist with software troubleshooting and escalate more complex issues when necessary
Guide clients through product usage setup and maintenance
Record client interactions and recurring technical concerns to support continuous product improvement
Collaborate with internal teams to resolve product or system issues
Contribute to projects or tasks requiring independent judgment and initiative
What You Will Bring:
Customer-focused with excellent written and verbal communication skills
Strong analytical and problem-solving abilities
Ability to manage time effectively and work both independently and collaboratively
Eagerness to learn and contribute to a supportive team environment
Bachelors degree with at least 2 years of relevant experience
Previous experience in a client support helpdesk or software support role is an advantage
Basic technical knowledge of software products and systems
Proficiency in Microsoft Office and comfort using internal support tools
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. Its important to us that we strive to have a workforce that is diverse in the widest sense.
Thank you for your interest in SS&C! If applicable to further explore this opportunity please apply directly with us through our Careers page on our corporate website @ explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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