General Manager, Business Services

Duquesne Light Company headquartered in downtown Pittsburgh is a leader in providing electric energy and has been in the forefront of the electric energy market with a history rooted in technological innovation and superior customer service. Today the company continues its role as a leader in the transmission and distribution of electric energy providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.

Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration innovation and outcomes. We want you to join our team!

The General Manager Business Services is a key leadership role within the organization responsible for driving customer satisfaction operational excellence and strategic growth through the oversight of three essential functions: Generation Interconnection Business Services and Strategic Customer Services. This role will shape and deliver a high-quality experience for commercial industrial and renewable energy customers navigating complex utility projects.

As the leader of this cross-functional department the General Manager will ensure seamless execution of grid interconnection requests large service upgrades and strategic account management. The ideal candidate brings strong operational acumen a customer-first mindset and the ability to build partnerships across internal teams and external stakeholders

Location: Hybrid Downtown Pittsburgh PA

Responsibilities:

• Serve as the companys strategic leader for large commercial and industrial customer engagement renewable energy interconnection and high-impact customer projects.
• Provide forward-looking leadership and continuous improvement strategies to enhance customer experience streamline project delivery and maintain regulatory compliance.
• Represent the voice of the customer to internal business units advocating for improvements to process service quality and infrastructure planning.
• Develop and implement long-term strategies to expand renewable generation interconnections and support the energy transition in the service territory.
• Foster a high-performance customer-oriented culture rooted in accountability empathy and innovation.
• Coach and develop team members with a focus on career growth cross-functional knowledge and leadership capabilities.
• Encourage collaboration across departments including Engineering Operations Regulatory and Customer Service to ensure unified service delivery.
• Promote team visibility through public engagement stakeholder outreach and community participation.
• Responsible for the Generation Interconnection Business Services and Strategic Customer Services teams

Education/ Experience:

• Bachelors in Engineering Business Administration Public Policy or a related discipline required
• Masters degree preferred
• 10 years industry experience required
• 5 years leadership experience required
• Experience working with regulatory frameworks interconnection standards and utility tariffs preferred
• Strong understanding of distributed energy resources (DERs) transportation electrification and utility-customer interfaces preferred

Skills and Abilities:

• Excellent knowledge of Microsoft Office (Word Excel PowerPoint etc.) and SharePoint.
• Ability to communicate clearly and concisely.
• Adaptability flexibility and comfort with working in a fast-paced environment.
• Highly organized with strong attention to detail.
• Ability to multi-task with the ability to manage competing priorities.
• Prompt executor.

Must possess a positive attitude and strong values that fit with the Companys core values:

• Energized to shape the future;
• Bold in thinking and exploration of new possibilities;
• Collaborative in approaching all challenges;
• Responsible in commitment to safety management of assets and finances and interaction with colleagues business clients and other stakeholders;
• Selfless in serving the community both on the job and through volunteerism.

EQUAL OPPORTUNITY EMPLOYER
Duquesne Light Holdings is committed to providing equal employment opportunity to all people in all aspects of the employment relationship without discrimination because of race age sex color religion national origin disability sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis as defined by applicable law and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including but not limited to hiring compensation benefits terms and conditions of employment opportunities for promotion transfer layoffs return from a layoff training and development and other privileges of employment. An integral part of Duquesne Light Holdings commitment is to comply with all applicable federal state and local laws concerning equal employment and affirmative action.

Duquesne Light Holdings is committed to offering an inclusive and accessible experience for all job seekers including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening apply for a position or participate in the interview process connect with us at and describe the specific accommodation requested for a disability-related limitation.