Curator, Education

Busch Gardens is a place of thrills fun and positive lasting memories. And thats just what its like to work here! As a key member of our team youll play a major role in bringing happiness and excitement to people from around the world. If youre dedicated dependable and driven to deliver exceptional guest service this is a place for you!

Busch Gardens is a place of thrills fun and positive lasting memories. And thats just what its like to work here! As a key member of our team youll play a major role in bringing happiness and excitement to people from around the world. If youre dedicated dependable and driven to deliver exceptional guest service this is a place for you!

What you get to do:

• The Education Manager is responsible for setting and executing strategy for operations leadership and budget management in two distinct Animal Programs areas: education programs (school programs and camps) and in-park revenue programs (tours animal encounters and interaction programs). In this role you will also:
• Provide leadership innovation and vision to staff including team of managers for educational programs and in-park revenue experiences.
• Innovation Management: Be a thought leader and an agent of change. Lead an ongoing creative process which constantly expands and transforms our zoological programming making it relevant to perpetually changing audiences.
• Collaboration: Partner with Zoological and other park leaders to create strategies to best promote sell and execute park programs.
• Interpretation of animals to guests in park: Includes development of messaging consistent with trends in education and conservation reimagining presentations approving interpretative graphics and other methods to increase guest awareness and interest in animals.
• Park revenue experiences: Includes finding efficiencies promoting incredible guest service and innovating new experiences based on customer demand. In collaboration with Marketing and Communications create innovative strategies to promote and sell revenue-generating zoological programs.
• Community Engagement: Accountable for enhancing the brand and success of the company by engaging and messaging to external bodies such as education organization and community organizations.
• Lead and develop diverse staff to improve their capabilities and expertise. Set a tone of inspiration harness passion of team to fuel engagement innovation and forward thinking. Ensure solid composition of team and development of strong leaders.
• Work in collaboration with the entire Zoological Salaried Leadership Team to achieve department and park goals in a timely manor
• Develop and manage revenue and expense budgets and participate in financial reporting
• Partner with other SEA parks to ensure consistency and standardization across programs operations and efforts
• Planning and communication within department and inter-departmentally reinforcing positive relationships. Interface with other departments and park projects. Represent and embody Zoological Department internally and externally.
• Implement company-wide short and long-term goals and strategies as designated.
• Responsible for budget administration including operating expense labor expense and revenue
• Responsible for high-volume guest interaction including resolution of issues which may arise.
• Responsible for ensuring safe work practices at all times.
• Ensure adherence to highest standards in all areas of responsibility.
• Perform other miscellaneous duties as required.

What it takes to succeed:

• Bachelors degree in sciences education or related field required.
• Minimum of 3 years leadership of people/ teams.
• Minimum of 3 years of experience in a customer service environment.
• Demonstrated success leading teams and leading other leaders.
• Sophisticated verbal and written communication skills. Strong public speaker with ability to readily adjust to audience.
• Experience in zoological setting with basic understanding of zoological operations.
• Experience with management and administration of complex budgets.
• Ability to manage multiple competing priorities in a high-pace environment.
• Demonstrated strong understanding of educational principles and instructional design.
• Skilled in customer/ guest interaction including resolution of problems.
• Advanced degree preferred.
• Experience in theme park entertainment or hospitality related industries.

The perks of the position:

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical Dental and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE RACE COLOR RELIGION SEX NATIONAL ORIGIN SEXUAL ORIENTATION PREGNANCY GENDER IDENTITY OR EXPRESSION DISABILITY OR COVERED VETERAN STATUS.