Customer Success Manager
Customer Success Manager
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Job Description
About the Role:
Grade Level (for internal use):
10The Team:
The Customer Success team is part of a greater Customer Excellence team at Commodity Insights (CI). The Customer Success Manager is part of a global team supporting our clients with onboarding product training systematic check-ins and relationship building. The team is client facing and relies on various internal departments to provide client solutions. Our focus is on partnership a success culture and global consistency. We provide answers to customers who subscribe to CI data and information across different energy commodities.
Responsibilities and Impact:
Providing value-add services to CI Global Accounts customers. Engaging with customers at multiple levels across various commodity content and platforms including Channel Partners. Building relationships with clients to understand their needs and provide solutions at scale. You will take part of learning opportunities and internal projects to enrich your career. Consistent upskilling on CIs Benchmarks and Upstream product portfolio is an important part of your development. This role will give you exposure to customers in North America with emphasis on Global Accounts; allow you to be a part of an innovative success culture to deliver customer solutions; manage a portfolio of clients and become engaged and develop long-term relationships; and the opportunity to gain in-depth energy commodity knowledge and adopt AI technologies.
- On-site and virtual support product training and integration of Commodity Insights services within customer workflows. The goal is to facilitate solutions at scale with our customers.
- Responsible for client onboarding product awareness client deliverables and building relationships.
- Understand our distribution methods to disseminate CI content (eg channel partner platforms).
- Provide client solutions by partnering with internal groups at S&P Global.
- Collaborate with global Customer Success teams on best practices.
- Salesforce CRM documentation is required for all client engagement.
- Be informed of current energy commodity news and solutions within the product portfolio.
- Collaborate with sales to discuss customer needs deliverables and feedback.
- Travel and meet with clients to identify and discover their needs
Compensation/Benefits Information: (This section is only applicable to US candidates)
S&P Global states that the anticipated base salary range for this position is $85000 to $105000. Final base salary for this role will be based on the individuals geographic location as well as experience level skill set training licenses and certifications.
In addition to base compensation this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan.
This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees please click here.
What Were Looking For:
Basic Required Qualifications:
- Bachelors Degree from accredited college or university
- 3 years of energy-related work experience in customer/sales support
- Broad understanding of the energy industry and commodities.
- Proven experience of managing an account portfolio
- Excellent communication and presentation skills
- Familiarity with Microsoft 365 Copilot and other AI applications
Additional Preferred Qualifications:
- A self-starter whos organized disciplined and methodical
- Ability to lead individual and group trainings effectively at all levels within a company.
- Knowledge of energy commodities and financial markets.
- Advanced Microsoft Office skills including Copilot
- AI API and cloud-based solutions understanding
Right to Work Requirements:
This role is limited to persons with indefinite right to work in the United States.
About S&P Global Commodity Insights
At S&P Global Commodity Insights our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term sustainable value.
Were a trusted connector that brings together thought leaders market participants governments and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition S&P Global Commodity Insights coverage includes oil and gas power chemicals metals agriculture and shipping.
S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the worlds foremost provider of credit ratings benchmarks analytics and workflow solutions in the global capital commodity and automotive markets. With every one of our offerings we help many of the worlds leading organizations navigate the economic landscape so they can plan for tomorrow today.
For more information visit In It For You
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity Discovery Partnership
At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.
Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:
At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability please send an email to:and your request will be forwarded to the appropriate person.
US Candidates Only:The EEO is the Law Poster discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America) SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)
Required Experience:
Manager
Employment Type
Full-Time
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