Rider Care Representative
Rider Care Representative
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Salary Not Disclosed
1 Vacancy
Job Description
SPECIALIZED BIKES
Are you ready to combine your passion for an active lifestyle with a meaningful and multifaceted career in the cycling industry At Specialized our teammates are encouraged to explore roles in a variety of functions throughout their careers. We value curiosity a desire to try new things and an eagerness to learn about all aspects of the business. No matter where you begin with the company you get to decide where you want to go whether its marketing finance product development sales or an international assignment. Join us in making the world a better place through the power of bicycles and build your dream career at the same time!
A great place to start is as a Rider Care Representative. Youll provide riders with the best customer experience possible playing a crucial role in helping them experience the life-changing benefits of the bicycle. Youll also develop a deep understanding of our whole business by working cross functionally with other teams setting you up for a long lasting successful career with us.
HOW YOULL MAKE A DIFFERENCE
Deliver concierge-level service to our riders and retailers via phone chat and email
Provide personalized pre-sale advice by carefully assessing the riders needs
Drive consultative selling to successfully build long term relationships with riders
Convert inquiries into sales and guide riders through the purchase journey
Own the rider experience; provide outstanding customer service at all stages of the purchase and ownership journey tackle problems and follow-up to the end
Resolve technical issues through troubleshooting and diagnostic faultfinding
Occasionally work hands-on with bikes to solve customer issues or support re-works; this includes concierge-level of service or urgent needs as deemed by the company
WHAT YOU NEED TO WIN
Experience in a retail or customer service role
Proven experience in supplier or retail sales bonus points for metrics to back up how phenomenal you are!
Strong business insight and curiosity about the cycling industry and our brand - youll talk with all kinds of customers
Ability to balance consistently achieving a high level of customer satisfaction and closing sales.
Strong written and oral communication skills
Hands-on technical ability to problem solve in a relevant field (bike mechanic automotive consumer electronics etc.)
The ability to multitask prioritize and remain calm when dealing with difficult customers
Proficiency with PCs CRM systems and the MS suite
Live and breathe our core values: The Rider is Boss
A passion for bikes and a desire to make a positive impact for riders
2 years of experience in a customer service role
Fluent in bicycle technology and the value it brings to society
Salesforce CRM and Oracle experience
TELL ME MORE
40 hours per week across 7 days 7am-7pm (MT)
Location: Salt Lake City UT
Benefits include a competitive employee discount
Travel to events may be occasionally
Benefits
Along with competitive pay as a full-time teammate you are eligible for the following benefits beginning 30 days from date of hire. Benefits include:
Along with competitive pay as a full-time teammate you are eligible for the following benefits beginning 30 days from date of hire. Benefits include:
PPO EPO HMO Kaiser and HDHP competitive Healthcare benefit plans offered (which include coverage for acupuncture and physical therapy)
Dental and Vision plan
Health Savings Account with a company paid HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
401(k) Matching up to $5000 plus company paid retirement plan fees
Profit Sharing Plan
Company paid Basic Life AD&D short-term and long-term disability insurance
Employee Assistance program
Sick Vacation and Paid Holidays
Employee discounts and perk program
Parental Leave
Specialized bike for new baby
Education and events reimbursement
For additional information on benefits and perks please visit:
We want to increase representation of all races genders and body types in the cycling industry and are committed to building a diverse and inclusive workforce where all people thrive. We encourage everyone especially those from marginalized groups to apply to our job postings and help us earn the position as the riders brand of choice. We are always looking for creative innovative and passionate people who are eager to contribute to our mission of pedaling the planet forward. Regardless of your qualifications if you are ready to make a difference please apply and let us know how you can make an impact at Specialized!
See what we are up to on LinkedIn Instagram and most importantly our #DogsofSpecialized.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
