Enterprise IT Support Engineer I - A/V

The Enterprise IT Support Engineer I A/V is responsible for support and troubleshooting for all A/V equipment to include audio video electronic communications and presentation systems equipment for all levels of the QTS organization. This hybrid role will ideally also support any IT or technical computer needs thus one should also have experience in desktop support to include firewalls routers or similar IT experience. The ideal candidate will be well versed in the A/V operations and troubleshooting and be able to identify which issues require escalation to our vendor partners.

RESPONSIBILITIES other duties may be assigned.

• Assisting with the setup testing operation and tearing down of audio visual videoconference web meeting equipment; e.g. video data projection systems computers audio- and video-conferencing equipment microphones video cameras webcam audio systems and operation of integrated A/V systems.
• Meet with internal and external customers to gather meeting requirements provide customers overview of their A/V options and make recommendations
• Coordinate test run and troubleshoot VTC and web meetings
• Coordination and participation in design installation configuration and integration of systems
• Assists in code upload as needed by vendors
• Run Help request problem tickets
• Troubleshoots and diagnoses malfunctions to eliminate problem quickly partnering with our vendor for issues that require escalation
• Pull and terminate low voltage cable of all types; experience with fiber
• Track and maintain stock levels of A/V equipment

BASIC QUALIFICATIONS

• Associates degree in IT related field or equivalent professional experience
• Three or more years of A/V experience in a corporate or professional environment
• Prior experience supporting Webex or related product configuration management
• Proficient with audio visual components integrations management and design
• Solid understanding of IP networking
• Experience with end user desktop troubleshooting
• US Citizenship for this position is required by law due to federal customer contracts

PREFERRED QUALIFICATIONS

• Professional certifications (CTS CTS-D CTS-I)
• One or more years of experience in Cisco VTC infrastructure including software hardware and bridge configuration
• Extensive experience working with CRESTRON and Cisco Grid Infrastructure

KNOWLEDGE SKILLS AND ABILITIES

• Excellent interpersonal skills with the ability to interface with all levels of the organization
• Self-starter with the ability to work independently in a fast-paced team environment
• Must be capable of handling multiple simultaneous tasks under pressure while maintaining strong customer service and a professional demeanor

TOTAL REWARDS

This role is also eligible for a competitive benets package that includes: medical dental vision life and disability insurance; 401(k) retirement plan; exible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program and other company benets.

This position is Bonus eligible.

We conform to all the laws statutes and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women minorities individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation gender identity or national origin age disability status Genetic Information & Testing Family & Medical Leave protected veteran status or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint orally or in writing to the employer or the government or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The Know Your Rights Poster is included here:

Know Your Rights (English)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process please send an e-mail to and let us know the nature of your request and your contact information.