Mortgage Banking Associate
Mortgage Banking Associate
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Job Description
Business Unit: Customer Operations Mortgage Operations
Salary range: 23500 - 25000 per annumDOE benefits
Location: UK Hybrid Gosforth/ Glasgow
Our Telephony Banking Associates are the heartbeat of our customer experience the friendly voice on the other end of the line that makes all the difference. As the first point of contact for our customers calling in youll play a vital role in delivering the exceptional service Virgin Money is known for.
Were looking for people bursting with energy passion and a genuine desire to create magic moments over the phone. Whether its helping with everyday banking queries offering guidance or simply making someones day a little brighter youll be there to ensure every call ends with a smile.
What youll be doing:
- Handling inbound customer calls and chat service with warmth professionalism and a personal touch.
- Listening carefully to understand customer needs and providing clear helpful solutions.
- Making every interaction count by delivering a service that exceeds expectations.
- Using your knowledge and tools to resolve queries efficiently and confidently.
- Bringing your personality to every call we love a bit of fun while we work!
We need you to have
- Proven experience working in a contact centre or customer service environment where youve delivered great outcomes for customers
- A strong track record of delivering excellent customer service showing empathy patience and professionalism in every interaction.
- Experience building relationships with a variety of people with the ability to adapt your communication style to suit different situations
- Evidence of working effectively as part of a team supporting others
- Experience managing multiple tasks or systems in a fast-paced environment showing strong organisation and time management skills.
- A history of quickly adapting to new tools systems or processes with a willingness to learn and improve.
- Demonstrated curiosity and initiative such as asking the right questions spotting opportunities to improve things or going the extra mile to help a customer.
Shift Patterns
- Customer processing roles Monday to Friday flexible between 8am-8pm
- Telephony based roles Rotational shifts including some Saturday work
Red Hot Rewards
- Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)plus the option to buy more.
- Up to five extra paid well-being days per year.
- 20 weeks paid gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
- Market-leading pension.
- Free private medical cover income protection and life assurance.
- Flexible benefits include Cycle to Work wellness and health assessments and critical illness.
And theres no waiting around youll enjoy these benefits from day one.
If were lucky to receive a lot of interest we may close the advert early. Please ensure to submit your applications as soon as possible.
Say hello to Virgin Money
Virgin Money is so much more than just a bank. As part of theNationwide grouptogether were the UKs first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer more rewarding and for the good of society. With us youll be part of an organisation uniquely positioned to make a difference to the lives of customers communities and broader society and embark on a collaborative customer obsessed and fun-filled career journey. Embrace the weekdays enjoy fantastic perks and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.
Be yourself at Virgin Money
At Virgin Money we celebrate everyone. We have fun think big and relentlessly include each other all in pursuit of our purpose: Banking but fairer more rewarding and for the good of society.Were committed to creating an inclusive culture where colleagues feel safe and inspired to contribute speak up and be heard.
As a Disability Confident Leader were committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application contact our Talent Acquisition team
Please note: If we receive a high volume of eligible applications we may need to prioritise candidates whose skills and experience most closely align with the role while still ensuring fair and equitable consideration for all applicants.
Now the legal bit
Although some of our roles allow you to be based anywhere in the UK well need you to confirm you have the right to work in the UK.
If youre successful in securing a role with us there are some checks you need to complete before starting. These include credit and criminal record checks and three years worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime it requires enhanced pre-employment checks well ask for six years of regulatory references and once in the role youll be subject to periodic employment checks.
Required Experience:
IC
Employment Type
Full-Time
