ITO Support Specialist

The ITO Support Specialist is responsible for providing technical assistance to end-users regarding computer systems software applications hardware devices and network infrastructure. Their primary role is to troubleshoot and resolve technical issues ensuring the smooth operation of IT systems and equipment. 

Responsibilities:

• First/Second line IT support for company internal users and contractors.
• Installing configuring and troubleshooting user laptops workstations printers mobile devices and other office IT equipment
• Configuring administering and updating Windows MAC Linux operating systems on user devices.
• Managing user device environment using user device management tools.
• Creating and managing user accounts in Okta AD Azure AD o365 and other systems.
• Physical network related tasks (patching device installation ports assignment).
• Server and network equipment installation and maintenance cable patching in off-site data centers and onsite server rooms.
• Keeping inventory of IT purchases and assets - creating/updating inventory records assigning equipment to users auditing inventory performing decommissioning.
• Working closely with the facility and security teams to resolve security issues.
• Constant development and improvements of local IT infrastructure.
• Performing other duties as asked by the manager which are related to this position.
• Replacing colleagues or direct manager during their vacations sick leaves and other absences. Replacement takes place during working time and it is not considered as additional work.
• Installation and configuration as per solution designs and architecture and following system change requests for office and DC IT infrastructure and computer hardware.
• Accounts management.
• Providing IT assets management according to internal procedures.
• Providing service/system operations and regular/ad-hoc maintenance to ensure fulfilment of service availability and security requirements.
• Providing accurate service/system metrics data and reporting on service/system availability capacity and security.
• Timely issues resolution escalation to third party suppliers and problem analysis and resolution.
• Provisioning system updates and deployments according to respective internal procedures.
• User request fulfilment according to established SLAs

Qualifications :

• Bachelors degree preferred but not required
• Highly proficient in spoken and written English.
• Excellent communication and customer service skills
• Basic knowledge of Windows and macOS
• Understanding of networking concepts (IP DNS ports etc.)
• Eagerness to learn enterprise systems and tools
• IT certifications (e.g. CompTIA A ITIL Foundations) a plus
• Fundamental IT skills hardware OS applications networking security.
• Minimum of 2 years experience in supporting user IT devices hardware and software.
• Experience using and managing workstations in heterogeneous environment remote management services filesharing collaboration e-mail and directory services.
• Fundamental knowledge of IT procedures and security principles.
• Enterprise employment experience preferred.
• Knowledge on managing IT assets inventory.
• Knowledge of server OS and networking devices configuration installation and maintenance preferred.
• Experience in installation and maintenance of Data Center hardware (servers networking) and rack infrastructure (racks cabling).
• Knowledge on fundamentals of Data Center operations racking cooling cabling power.

Additional Information :

Benefits:

• Competitive Salary
• Paid Time Off
• Paid Holidays
• Medical Dental & Vision Insurance Plans
• Company Paid Life and AD&D Insurance
• Nationwide Employee Discount Program
• Full Training & Growth Opportunities
• 401K Employer Match

Evolution is a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 16000 EVOlutioneers across 30 markets worldwide working in product innovation software development IT solutions game hosting and business support. Evolutions dynamic and creative environment creates a unique opportunity for personal and professional growth.

Our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: Evolution Live NetEnt Red Tiger Ezugi Big Time Gaming Nolimit City and DigiWheel.

Evolution is a Swedish company founded in 2006 and listed on Nasdaq Nordic (EVO).

Evolution USA was established in 2018. More information on .

For more information visit  

#EVONJL

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time