Property Administrator / Receptionist
Property Administrator / Receptionist
Posted on :
13-06-2025
Employer Active
1 Vacancy
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Job Description
- Reception duties at The Edinburgh BioQuarter including managing visitors deliveries and managing incoming calls.
- Management of meeting rooms and the preparation of rooms.
- Tenant liaison and co-ordination of enquiries issuing communications.
- Deal with tenant complaints/queries and offer prompt resolutions escalate where necessary to the Facilities Manager.
- Ensure all front of house & common areas are immaculately presented. Complete inspections & meet with the cleaning supervisor on a regular basis.
- Log faults with the helpdesk & inform the Facilities Manager
- Co-ordination of contractors when visiting site with support from the Facilities Manager. This may require careful planning with the tenants.
- Assist the Facilities Manager to show potential new occupiers vacant spaces & ready units for handover to new occupiers.
- Help plan & execute occupier & social value engagement initiatives.
- Administration of ad-hoc billing for Nine & BioCube 1 (meeting rooms broadband telephony etc)
- To produce & update operational documents & databases in accordance with site management. Such as Tenants Handbooks Tenant Directories Key Logs etc
- Assist the Facilities Manager to ensure fire and other evacuations are carried out on a regular basis in accordance with the health and safety requirements.
- Assist the Facilities Manager during quarterly tenant meetings including taking minutes.
- The issuing deleting & configuration of access cards whilst using the access control system for tenants & contractors.
- Cover the Facilities Manager whilst absent holidays sickness.
- Manage and support the touchdown office area including booking coordination ensuring readiness of workstations maintaining cleanliness and supplies and assisting users with access and connectivity.
Expertise & Professional Development
- You are the go to person in your area of expertise/specialty for questions from your colleagues clients and customers
- You possess excellent interpersonal communication skills
- You are solutions focused advising colleagues and stakeholders with solutions not problems
- Adequate knowledge of IT systems including MS Outlook Word Excel and PowerPoint
- Maintain elogbooks and use permit to work system with support from the Facilities Manager if required. H&S training is preferred but not essential.
Communication & Managing Expectations
- You actively listen and interpret key information from and to clients customers colleagues and service partners
- You manage and exceed expectations by prioritizing tasks
- You can tailor your message to different stakeholders to ensure that the correct message is received
- You will strive to anticipate needs and exceed expectations
- You will communicate to provide required information as well as offer prompt resolutions
Qualifications :
- You demonstrate and role model the key behaviors of service excellence.
- You conduct professional work for Clients and ensure that all relevant reporting requirements are met to agreed deadlines.
- You preempt the work required ensuring you are always delivering high levels of service
- Be flexible and open minded and positively adapt to any reasonable changes to your role (duties & responsibilities) proposed by your line manager and/or the Client
High Quality Work
- You continuously look to improve the quality of your work and ensure quality control
- You demonstrate excellent organizational and time management skills
Productivity & Efficiency
- You challenge where you see that time is wasted and tasks could be delivered more efficiently by focusing your energy on those tasks that are within your control
- Possess excellent oral and written communication skills
Additional Information :
- You have strong trusting relationships and promote a culture of information sharing and cross working relationships
- You will create a positive and collaborative working environment
- You will work effectively as part of the wider Site Team
- You are results and impact focused and go the extra mile to deliver the best service
- You show reliance even when under pressure and during challenging times
- You have an excellent change management mindset
- You actively request take on board and action any feedback to develop as well as provide positive and constructive feedback to the team
- You seek out and attend relevant personal and professional development such as training courses new projects and assignments
- You are aware and can identify where professional conduct and integrity should be challenged and act as a role model and advocate Colliers values
- You are involved in the Balance in Business initiatives for the organization and promote a culture of inclusivity free of bias calling out inappropriate behaviors and
- You represent Colliers in community groups at internal and external events and look at how the team can have an impact to the wider internal and external community.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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