Director of Operations
Director of Operations
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Salary Not Disclosed
1 Vacancy
Job Description
What you will be doing:
Reporting to the General Manager responsibilities and essential job functions include but are not limited to the following:
1. Operational Oversight
- Oversee and direct all operational departments including Front Office Housekeeping Food & Beverage and Culinary.
- Monitor daily operations and address issues to ensure seamless guest experiences.
- Ensure departmental compliance with brand and service standards.
- Ensure every touchpoint of the guest journey reflects personalized anticipatory and intuitive service.
- Works closely with department heads to drive service excellence operational efficiency and revenue growth.
2. Staff Leadership & Development
- Recruit train mentor and manage department heads and supervisory staff.
- Foster a positive work environment that promotes teamwork accountability and service excellence.
- Lead performance management and succession planning initiatives.
3. Financial & Strategic Management
- Assist the General Manager in developing and executing annual budgets forecasts and operational plans.
- Monitor financial performance control costs and drive revenue-generating initiatives.
- Analyze operational data to identify areas for improvement.
4. Guest Experience
- Champion a guest-first culture across the hotel.
- Respond to guest feedback and complaints in a timely and professional manner.
- Ensure the delivery of personalized and memorable guest experiences.
5. Quality Assurance & Safety
- Enforce hotel policies and procedures to maintain high standards of safety cleanliness and service.
- Ensure adherence to local state and federal regulations.
- Oversee risk management and emergency preparedness procedures.
6. Collaboration & Communication
- Act as a liaison between the General Manager and department heads.
- Collaborate with sales marketing and revenue teams to align operational goals with business strategy and brand positioning.
- Represent the hotel in the absence of the General Manager.
Qualifications :
Your experience and skills include:
- At least 5 years of hotel operations experience including 3 years in a senior leadership role overseeing multiple departments
- A Bachelors degree in business hospitality finance or a related field is required
- Previous senior leadership role with Food & Beverage experience in hotels or similar settings required
- Strong working knowledge of Property Manager (Opera Cloud)
- Detail orientated with strong analytical skills
- Strong oral written and interpersonal skills to communicate with all levels or organization
- Knowledge of financial concepts and market trends
- Proven ability to lead by example build effective teams and achieve results
- Demonstrated ability to develop and maintain key business relationship with internal and external stakeholders
- Ability to work cross-functionally convey complex issues clearly and maintain confidentiality
- Excellent organizational skills with the ability to manage multiple priorities and maintain high attention to details in a fast paced environment.
Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:
- Constant standing and walking throughout shift
- Frequent lifting and carrying up to 60 lbs
- Frequent kneeling pushing pulling lifting
- Occasional ascending or descending ladders stairs and ramps
Additional Information :
Additional Information
Your team and working environment:
- Opportunity to work with a diverse group representative of over 20 countries worldwide
- Experienced group of individuals to train and hone innate skills and abilities
Visa Requirements: Must be legally authorized to work in the U.S.A. Sofitel Washington DC Lafayette Square is unable to assist with work authorization.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
