Part Time In-Office Customer Service Rep
Part Time In-Office Customer Service Rep
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
MTM Transit looking for a Full Time Customer Service Representative to join our team in Boston MA. This position will be title Transit Navigatorbut your duties are much like a Customer Service Rep The Transit Navigator will work closely with the location leadership to provide clerical and administrative support. Duties may include but not limited to phone calls (both outgoing and incoming calls) general clerical tasks customer support and data entry.
Why make the move to MTM Transit
Pay Rate: $23/hr
Address: 1000 Massachusetts Ave Boston MA 02118
Part time Schedule Mon-Fri (typically 830am-5pm but will be working 32-38 hrs/ week). Actual start and stop time during the workweek may vary and will need to agree to accommodate these variations as they arise and evolve over the 10-12 week contract.
What we Require:
High school diploma or G.E.D.
College degree preferred
2 years customer service experience
At least 1-year administrative experience in a professional environment
What will your job look like
Provide comprehensive reception and phone coverage while maintaining a high level of professionalism
Provide guidance information and support to visitors throughout their journey through the mobility process
Follow-up with Mobility Center customers by phone and email to explain eligibility assist with trip planning assist with eligibility for other appropriate services and assist with other mobility needs as required.
Provide instruction as needed to Mobility Center customers in the use of technology to access and use various mobility-related and services and other support services.
Forward incoming calls to the appropriate person/department
Attend to a variety of administrative details such as keeping informed of department activities
Report promptly any complaints or unusual circumstances that may arise to Management
Check fax machine regularly; deliver faxes to the appropriate person/department with special attention to urgent faxes
Ensure all staff and visitors are greeted in a pleasant and professional manner
Use excellent customer service skills establish and maintain effective working relationships with employees agencies participants external partners and the general public
Communicate professionally with all levels of management internally and externally
Regular attendance required for assigned shifts and as outlined the attendance policy
Adhere to all Company established protocols and policies
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local State and Federal law. If you are in need of accommodations please contact MTMs People & Culture.
#MTMTRANSIT
Employment Type
Part-Time
