Systems Administrator (Personal/Mobile IT Devices)

Abile Group has an exciting and challenging opportunity for a Systems Administrator (PITD) on a 10 year contract providing User Facing and Data Center Services supporting an Intelligence Community customer. All the personnel on the team will work together to support innovative design engineering procurement implementation operations sustainment and disposal of user facing and data center information technology (IT) services on multiple networks and security domains at multiple locations worldwide to support the IC mission.

The right candidate will possess the below skills and qualifications and be ready to handle all responsibilities independently and professionally.

• Provide Tier 1/Tier 2 support of the operations and sustainment of all NCE mobile/personal IT devices/accessories to include the total life cycle management and other activities as assigned.
  • Operations & Sustainment
  • Asset Management & Inventory
  • Issuance & Return-to-inventory
  • Recapitalization efforts & activities
  • Vendor interaction & interfacing

• Operations and Sustainment:
• Provide exceptional customer service to individuals visiting the PITED store including greeting customers answering phones and assessing their needs.
• Assist with all functions within the PITD store in compliance with policies and procedures.
• Demonstrates effective handling of patient situations including upset/dissatisfied customers and works with other teams as needed to efficiently and effectively resolve customer needs.
• Processing hardware requests and completing administrative work for asset accountability.
• Configuring smartphones with unclassified email and other mission essential applications.

• Software and Hardware Support:
• Image laptops and install specialized software as requested adhering to standardized configurations.
• Provision RSA tokens to new NCEemployees and contractors ensuring secure access to systems.
• Provide technical support to users resolving hardware and software issues efficiently and effectively.

• Mobile Device Management (MDM):
• Configure smartphones with unclassified email and other mission-essential applications adhering to security protocols.
• Monitor the Mobile Device Management (MDM) system for compliance proactively identifying and resolving issues.
• Manage and track the AT&T account ensuring correct features are enabled controlling excessive charges and unauthorized connections.

• Asset Management and Accountability:
• Process hardware requests ensuring timely fulfillment and accurate documentation.
• Maintain meticulous inventory control tracking IT assets throughout their lifecycle.
• Perform administrative tasks related to asset accountability ensuring compliance with NCEpolicies.
• Support the life cycle management of all NCEPITD Assets including sustainment end-of-life (EOL) activities and recapitalization activities.

• Records Management:
• Maintain accurate and organized records related to IT assets user accounts and security protocols.

Clearance Required: TS/SCI with ability to obtain a CI Poly.

Degree and Years of Experience: Bachelor of Science degree (Computer Science Information Systems or Business is preferred) or Experienced System Administrator with 2 years experience in related field.

Required Certifications:

• DoD 8140 - CompTIA Security certification.

Required Skills:

• Solid understanding of Windows operating system administration including user account management software installation and configuration and troubleshooting common issues.
• Proficient in using and supporting Microsoft Office applications (Word Excel PowerPoint Outlook) including troubleshooting common problems and providing end-user assistance.
• Ability to quickly and effectively analyze and resolve technical issues under pressure ensuring minimal disruption to operations.
• Meticulous and thorough in all tasks ensuring accuracy and minimizing errors to maintain high-quality results.
• Excellent ability to translate complex technical concepts into easily understandable terms for non-technical users fostering clear communication and user empowerment.
• Highly organized and efficient in managing time and prioritizing tasks to consistently meet deadlines and achieve optimal productivity.
• Deliver exceptional customer service through clear concise and empathetic communication building strong relationships and ensuring customer satisfaction.
• Professional energetic and positive attitude.
• Excellent written and verbal/interpersonal communications skills.

Abile Group Inc. was formed in July 2004 to partner with the Intelligence Community and their Contractors in the areas of Enterprise Analytics & Performance Management IT & Systems Engineering and Program & Project Management. We have significant experience with the Federal Government and are an EDWOSB dedicated to our employees and clients. We are looking for high performing employees who enjoy providing advice and guidance along with solutions development and implementation support crafted by combining industry best practices with the clients subject matter experience and Abiles breadth of expertise.

Abile is committed to hiring the most qualified and best fit person for the job - always has always will. Anyone requiring reasonable accommodations should email with requested details. A member of the HR team will respond to your request within 2 business days.

Please review our current job openings and apply for the positions you believe may be a fit. If you are not an immediate fit we will also keep your resume in our database for future opportunities.