Senior Product Specialist
Senior Product Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About This Role
Job Description
Acts as on-sitesupport for Air Indiain Flight Service organizations. Supporting Crew Management software solutionsand gradually learn to support more CAE products such as Movement Manager. Responsible for analyzing replicating and resolving application issues at multiple layers (application environment database networking) by using advanced technical diagnostics tools. Provides support to both application front and back-end as well as recommend best business practices to customers on the application usability and system maintenance. Acts as a liaison with multiple teams across the organization including Development Delivery Product and Account Teams ensuring issues get the proper level of attention and prioritization for customer resolution on maintenance issues/service requests. May include remote On-Call work on a 24x7 basis for critical and high-priority issues in the future (additional On-Call allowance will be provided). Decisions and actions have an impact on the success of a team or department. May provide training to other colleagues and new hires in the future. Other potential engagements in other work areas within the company.
Requirements
Bachelors degree or above. An analytical and troubleshooting mindset is a requirement. Previous Customer Support experience (3-5 years) Windows/Unix(Solaris)/AWS usage familiarity is required. Knowledge and expertise in PL/SQL RDBMS UNIX shell script and Windows operation systems are strongly desired. C and JAVA coding background is a plus. Excellent communication skills in English (oral and written). Must be organized able to multi-task and prioritize daily workload. Airline background is a plus.
Position Type
RegularCAE thanks all applicants for their interest. However only those whose background and experience match the requirements of the role will be contacted.
Equal Opportunity Employer
CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race nationality colour religion sex gender indentity and expression sexual orientation disability neurodiversity veteran status age or other characteristics protected by local laws.
If you dont see yourself fully reflected in every job requirement listed in the job posting we still encourage you to reach out and apply. At CAE everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability please contact us at
Required Experience:
Senior IC
Employment Type
Full-Time
