Commercial Delivery And Partnerships Manager - Legal Services
Commercial Delivery And Partnerships Manager - Legal Services
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Job Description
About us
DLG is evolving. Across every facet of our business our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining the Legal Services team youll be working in a place where empathy meets expertise. Within our own dedicated law firm our diversely talented team support and guide customers through lifes toughest moments. Its a fast-paced and collaborative working environment but our comprehensive training and tools will help ensure youre ready for the challenge. You can find more details about DLG Legal Services on our website.
We currently have an exciting new opportunity to join Operations Team at DLG Legal Services as a Commercial Delivery and Partnerships Manager. This is a permanent and full-time position that can be based from any of our DLGLS sites i.e. Bromley Bristol or Leeds (hybrid working).
The role
Reporting to Head of DLG Legal Services you will drive the successful delivery of commercial initiatives whilst managing strategic partnerships that support the growth and operational efficiency of DLGLS. The role will involve contract management MI management and performance reporting supplier relationship management and partner collaboration to maximise value and ensure compliance quality and innovation in legal service delivery.
The role is key to maintaining strong relationships with insurer and supplier partners driving business performance and ensuring partner satisfaction. This role involves strategic relationship building contract delivery oversight and commercial management within the DLGLS environment.
What youll be doing
Partnership Management
Act as the primary point of contact for insurer and supplier partners whilst leading on regular business review meetings performance updates business planning and audit cycles.
Maintain strong relationships with partners where appropriate working with and alongside the DLG procurement and commercial management team to support collaboration innovation and continuous improvement through the identification of opportunities for service enhancement and partnership growth.
Service Delivery
Work closely with operational leaders and legal teams to ensure delivery of legal services in line with contractual obligations.
Monitor KPIs and SLAs proactively addressing and managing any performance issues.
Commercial Oversight
Lead on commercial negotiations renewals and contract variations.
Track profitability and performance trends through operational performance analysis.
Engage with Finance Teams to provide commercial forecasts and contribute to budget cycles.
Contract Compliance & Risk
Oversee contractual compliance and mitigate risks across partnerships.
Liaise with compliance and legal teams as necessary.
Ensure compliance with contractual obligations data protection regulations and industry standards.
Maintain appropriate records and documentation in line with internal governance frameworks.
Business and Strategy Development
Identify and pursue opportunities to expand existing relationships.
Support the onboarding of new business and assist in bid development.
Contribute to the commercial strategy and identify opportunities to enhance service offerings.
Conduct market analysis and feedback to inform business decisions.
What youll need
Strong commercial acumen with experience in contract and partnership management ideally within a legal services or insurance environment.
Strong understanding of insurance markets and legal services delivery models.
Proven track record of managing projects or service delivery in a professional services environment.
Excellent negotiation communication and presentation skills both written and verbal.
Proven collaborative and proactive relationship management skills.
Ability to analyse data track performance and generate actionable insights.
An understanding of the SRA and FCA regulatory frameworks.
Benefits
We recognise we wouldnt be where we are today without our colleagues thats why we offer excellent benefits designed to suit your lifestyle:
9% employer contributed pension
Up to 10% Annual performance-based bonus
50% off home motor and pet insurance plus free travel insurance and Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
Generous holidays
Buy as you earn share scheme
Employee discounts and cashback
Plus many more
Ways of Working: Our hybrid model offers a best of both worlds approach. When youll be in the office depends on your role and team but colleagues spend at least 2 days a week in the office
We want everyone to get the most out of their time at DLG. Which is why weve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best whatever that looks like and offering real choice flexibility and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. Theyre about recognising who you are and the life you live.
Be yourself
Direct Line Group is an equal opportunity employer and we think diversity of background and thinking is a big strength in our people. Were delighted to feature as one of the UKs Top 50 Inclusive Employers and are committed to making our business an inclusive place to work where everyone can be themselves and succeed in their careers. We know youre more than a CV and the things that make you you are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process please speak to the recruitment team who will be happy to support you.
#LI-PK1 #LI-Hybrid
Required Experience:
Manager
Employment Type
Full-Time
