Business Development Representative
Business Development Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Family owned and operated since 1979 Landmark Ford Inc. works to create a comfortable and welcoming environment for our team members and guests. With a culture of recognition and a reputation for excellence Landmark teammates are empowered to take ownership in their job and make a difference. Landmark is a place where talent is recognized and internal growth is promoted making it an ideal organization in which to develop a long and successful career.
We are currently seeking a full time flexible BDC specialist to join our growning department. Our Business Development Center (BDC) Employees will be responsible for monitoring internet and phone leads and providing client follow-up. You must be a customer-service oriented individual with excellent organization skills in order to manage incoming customers leads. You must also be comfortable making phone calls and sending emails to prospective clients on a regular schedule. Previous auto sales experience is NOT required but if experienced with BDC or call center its a PLUS. If you have experience in customer service telemarketing call center hospitality or sales then we encourage you to apply!
BENEFITS
- Medical Plan
- Dental Plan
- Vision Plan
- 401(K) Plan
- Promote from within
- Voted Top Workplace
- Vehicle Purchase Plan
- Employee Assistance Program
- Generous discounts on parts and service
- 3 x Presidents Award Winner
RESPONSIBILITIES
- Answer incoming calls and schedule sales appointments off those calls.
- Log ALL customer attempts and comments into the CRM and schedule follow up calls.
- Confirm scheduled appointments.
- Re-schedule no show customer appointments.
- Follow-up with sales department to find out about appointment and the outcome.
- Purify and update customers changes in database.
- Contact customer base on current marketing incentives.
- Respond to customer website requests (internet inquiries).
- Contact internet clients via email text and phone to schedule sales appointments.
- Notify necessary departments of appointments set.
- Follow internet leads from lead receipt to vehicle delivery.
- Forward any customer concerns to the correct department manager and follow up.
- Performs other tasks as assigned.
QUALIFICATIONS
- Minimum one year of call center experience; dealership experience highly desired
- Excellent communication skills verbal and written
- Excellent interpersonal skills to interact professionally with customers vendors and staff
- Strong problem solving and analytical skills
- Highly professional and dependable
- Strong computer and internet skills including Microsoft Office suite
- Available to work flexible hours and weekends
Landmark Ford Inc. promotes equal opportunity through affirmative action in employment. Discrimination is prohibited on the basis of race color religion national origin citizenship sex sexual orientation gender identity age disability and qualified veteran status.
Equal employment opportunity includes but is not limited to recruitment hiring promotion termination compensation benefits transfers education and social and recreational programs
Required Experience:
Unclear Seniority
Employment Type
Part-Time
