Business Operations Analyst II
Business Operations Analyst II
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1 Vacancy
Job Description
Business Operations Analyst II
Are you passionate about using data to drive operational improvements
Do you thrive in environments where analytical thinking leads to real business outcomes
About the Role
As a Business Operations Analyst II you will play a key role in analyzing performance data to identify improvement opportunities support root cause analysis and drive operational efficiencies. Youll work closely with stakeholders across operations quality and training to understand challenges deliver insights and support the implementation of strategic initiatives.
Responsibilities
Reviewing operational and customer satisfaction metrics to identify performance trends
Utilizing tools such as Excel Power BI Tableau and cross-tabs to analyze quantitative and qualitative data
Interpreting data to develop meaningful insights that answer business questions
Communicating analysis and insights in a clear actionable way to business stakeholders
Proactively identifying performance gaps and managing analytic deliverables and timelines
Coordinating data collection cleansing and integration from multiple data sources
Building partnerships with stakeholders in operations quality and training to identify root causes of performance issues
Facilitating and conducting root cause analysis using methods such as data slicing verbatim analysis and roundtable discussions
Aiding in the development execution and measurement of operational changes tied to key metrics
Presenting insights solution recommendations and business cases to internal and external stakeholders
Consistently providing updates on progress action plans and outcomes
Requirements
Hold a bachelors degree in a related field and have 23 years of experience in data analysis or business operations
Demonstrate strong problem-solving and project management skills
Work independently while leveraging appropriate resources when needed
Communicate effectively in both written and verbal formats across all levels of the organization
Travel periodically as needed
Bring experience working in contact center environments or with customer satisfaction metrics (preferred)
Apply knowledge of statistical concepts and predictive modeling (preferred)
Leverage tools such as Python and Power BI (a plus)
Hold Six Sigma training or Green Belt certification (a plus)
Flexible Working:
At Conduent we value individuality and flexibility in how our associates work and deliver their best. In this role you can expect the following working conditions:
- Remote work:Enjoy the flexibility of working from home optimizing your work-life balance.
Working For You:
Perks and rewards designed for you:
- Health and Welfare Benefits:Tailored to fit your and your familys needs effective from day one.
- Retirement Savings:Supportive plans to help you secure your financial future.
- Employee Discounts:Access a broad array of discounts on merchandise services travel and more.
- Career Growth Opportunities:A variety of opportunities to advance your career within a global company.
- Paid Training:Earn while you learn with access to award-winning learning platforms.
- Paid Time Off:Attractive packages designed to help you enjoy your life outside of work.
- Great Work Environment:Join an award-winning culture recognized for diversity and inclusion efforts.
Join Us:
At Conduent we are united by a single mission. We know that our success is tied to the success of our associates. We strive to create an environment where you can:
- Bring your authentic self to work every day.
- Grow and thrive both personally and professionally.
- Make a meaningful impact with our clients in our communities and for the millions of people we serve.
When you join Conduent you are part of a future-oriented team shaping both the companys and your own future. With more than 60000 associates in 24 countries youll have opportunities to grow with people who inspire you to be your best.
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position actual salaries will vary and may be above or below the range based on various factors including but not limited to location experience and performance. In addition to base pay this position based on business need may be eligible for a bonus or incentive. In addition Conduent provides a variety of benefits to employees including health insurance coverage voluntary dental and vision programs life and disability insurance a retirement savings plan paid holidays and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is ($60000 - $65000)
Required Experience:
IC
Employment Type
Full Time
